---
title: "Contact Centre Platform and Telephony"
ocid: "ocds-b5fd17-1aa81ce6-f445-4754-bd59-4ff7259f8130"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1aa81ce6-f445-4754-bd59-4ff7259f8130"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1aa81ce6-f445-4754-bd59-4ff7259f8130.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1aa81ce6-f445-4754-bd59-4ff7259f8130.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LINCOLNSHIRE COUNTY COUNCIL"
published: "2022-10-12"
---

# Contact Centre Platform and Telephony

Buyer: LINCOLNSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1aa81ce6-f445-4754-bd59-4ff7259f8130

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1aa81ce6-f445-4754-bd59-4ff7259f8130)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1aa81ce6-f445-4754-bd59-4ff7259f8130.json)

## Summary

The Lincolnshire County Council has awarded a contract for the provision of contact centre digital platform and direct routing telephony services. The contract value is £2,000,000, with a contract period from September 23, 2022, to September 22, 2026. The procurement method used was 'Other'. The contract was awarded to CHARTERHOUSE VOICE & DATA LTD trading as 'Symity'. The tender closed on May 16, 2022.

This contract presents an opportunity for businesses in the IT services sector, specifically those providing consulting, software development, Internet, and support services. Small and medium enterprises (SMEs) are particularly well-suited to compete for this contract. The Lincolnshire County Council, the buying organization, is located in Lincoln, England. Businesses looking to grow through government contracts in the services category should consider exploring further opportunities with the Lincolnshire County Council.

## Notice

Contract for the provision of contact centre digital platform and direct routing telephony services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dc8c8179-7e07-487b-a679-8918d17fd9ae |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Oct 2022 |
| Submission deadline | 16 May 2022 |
| Future notice date | Not specified |
| Award date | 11 Sep 2022 |
| Contract period | 22 Sep 2022 - 22 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | £2,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LINCOLNSHIRE COUNTY COUNCIL |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN1 1BA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Carholme |
| Westminster constituency | Lincoln |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERHOUSE VOICE & DATA LTD TRADING AS 'SYMITY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Oct 2022 at 14:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dc8c8179-7e07-487b-a679-8918d17fd9ae

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dc8c8179-7e07-487b-a679-8918d17fd9ae
  12th October 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.lincolnshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1aa81ce6-f445-4754-bd59-4ff7259f8130. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1aa81ce6-f445-4754-bd59-4ff7259f8130.json.