---
title: "TC047 - The Albert Halls, Box Office & Ticketing Contract"
ocid: "ocds-b5fd17-1aa9adde-6665-4a8d-a0d0-9471d6057be9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1aa9adde-6665-4a8d-a0d0-9471d6057be9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1aa9adde-6665-4a8d-a0d0-9471d6057be9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1aa9adde-6665-4a8d-a0d0-9471d6057be9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BOLTON COUNCIL"
published: "2025-05-02"
---

# TC047 - The Albert Halls, Box Office & Ticketing Contract

Buyer: BOLTON COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1aa9adde-6665-4a8d-a0d0-9471d6057be9

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## Summary

The Borough Council of Bolton has completed the tender process for the "TC047 - The Albert Halls, Box Office & Ticketing Contract." This procurement, classified under the "Tickets" industry category, sought a supplier to deliver a comprehensive ticketing and customer relationship management solution for the Albert Halls. The procurement followed an open procedure and was initiated with an end date for submission of tenders on 5 February 2025. The contract commenced on 14 April 2025 and is set to run for two years with an option for extension. The contract is valued at £85,320 and was awarded to The Lowry Centre Ltd, trading as Quaytickets. The procurement covers services under the main category and focuses on the England region, specifically the United Kingdom.

This contract offers substantial growth opportunities for businesses specialising in ticketing technology and customer management solutions. Particularly small and medium enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), could find this type of procurement advantageous, provided they can supply a fully managed system inclusive of technical and marketing support, CRM solutions, and customer service through a contact centre. Engaging in contracts with local councils like this can establish long-term relationships and enhance a business's reputation in the public sector service market.

## Notice

The Borough Council of Bolton ("the Authority") is prepared to receive tenders for The Albert Halls Box Office & Ticketing Contract, which will be subject to the information, specification and tender package enclosed. TAH (The Albert Halls) is looking to appoint a provider for the supply of a ticketing solution for the administration of ticket sales and to provide a customer relationship management (CRM) solution. TAH (The Albert Halls) is looking to appoint a provider for the supply of a fully managed system covering sales, customer care, and CRM. This must include direct management of a purchasing application and ticket sales, technical support, marketing support, customer relationship management (CRM) support, secure dispatch of physical tickets, and customer service support through a contact centre. The term of the Contract will be for two (2) years with the option of up to two (2) twelve (12) month extensions available. It is intended for the Contract to commence on 1 April 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b475b1a7-b762-4f98-baca-b2d00a85eeb3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 May 2025 |
| Submission deadline | 5 Feb 2025 |
| Future notice date | Not specified |
| Award date | 2 Apr 2025 |
| Contract period | 13 Apr 2025 - 13 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £85,320 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOLTON COUNCIL |
| Locality | BOLTON |
| Post town | Bolton |
| Postcode | BL1 1RU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD36 Greater Manchester North West |
| Local authority | Bolton |
| Electoral ward | Queens Park & Central |
| Westminster constituency | Bolton North East |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE LOWRY CENTRE LTD TRADING AS QUAYTICKETS |

## CPV Codes

### Divisions

- 22 - Printed matter and related products

### Codes

- 22459000 - Tickets

## Release History

- 2 May 2025 at 11:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b475b1a7-b762-4f98-baca-b2d00a85eeb3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b475b1a7-b762-4f98-baca-b2d00a85eeb3
  2nd May 2025 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=2f5dde77-37cc-ef11-8133-005056b64545
  Advert

## Notice URLs

- http://www.bolton.gov.uk/

## Provenance

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