--- title: "Connect to Work Programme - CRM Software as a Service" ocid: "ocds-b5fd17-1ad2cec4-7122-414d-b5c1-7b6993cab559" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ad2cec4-7122-414d-b5c1-7b6993cab559" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1ad2cec4-7122-414d-b5c1-7b6993cab559.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1ad2cec4-7122-414d-b5c1-7b6993cab559.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CITY OF LONDON CORPORATION" published: "2025-01-23" --- # Connect to Work Programme - CRM Software as a Service Buyer: CITY OF LONDON CORPORATION Current stage: Tender OCID: ocds-b5fd17-1ad2cec4-7122-414d-b5c1-7b6993cab559 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ad2cec4-7122-414d-b5c1-7b6993cab559) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1ad2cec4-7122-414d-b5c1-7b6993cab559.json) ## Summary The City of London Corporation, on behalf of Central London Forward, is seeking to procure a Customer Relationship Management (CRM) Software as a Service (SaaS) for the Connect to Work programme. This initiative aims to assist disabled individuals and unemployed people with complex needs in securing employment. The procurement is classified under "Software package and information systems" and is an open procedure above the threshold, with the estimated contract value being £500,000. Proposals must be submitted by 24th February 2025, and the contract is expected to run from 1st April 2025 to 31st March 2030. The procurement stage is currently at the tender phase. This tender provides significant business growth opportunities for organisations specialising in CRM software, particularly those able to develop and provide comprehensive SaaS solutions. It is well-suited for SMEs given the procurement method and requirements. Businesses with expertise in software package development, particularly customer relation management, and a strong track record in delivering secure, scalable solutions will find this tender particularly attractive. Participating in this procurement could potentially establish valuable partnerships and enhance their service offerings in the public sector. ## Notice The Department for Work and Pensions (DWP) is launching Connect to Work programme (formerly known as Universal Support), an employment programme aimed at assisting disabled individuals and unemployed people with complex needs in securing employment. Central London Forward (CLF), hosted by the City of London Corporation, has been appointed as the accountable body for the Connect to Work programme in central London. CLF is a strategic sub-regional partnership encompassing the local authorities of: Camden Council, City of London Corporation, Hackney Council, Haringey Council, Islington Council, Royal Borough of Kensington and Chelsea, Lambeth Council, Lewisham Council, Southwark Council, Tower Hamlets Council, Wandsworth Council, Westminster City Council. To effectively manage contract delivery in line with DWP requirements, there is a need for a Customer Relationship Management (CRM) System Software as a Service (SaaS) to be shared with all delivery partners. The system must capture the end-to-end customer journey and meet all Management Information (MI) requirements as outlined in the Grant Guidance. The duration of the agreement is 5 years only. Additional information: Please note that this procurement process is being undertaken using the electronic tendering system https://cityoflondon.ukp.app.jaggaer.com. Participants should register as a supplier on the portal using the aforementioned URL/link (if not already), then search for the opportunity titled using the Reference number stated below. The estimated total value of the contract is stated in this notice and is exclusive of VAT and for the entire duration, including all potential future needs as described within the tender documents. The procurement is being run as a one stage process under the open procedure and therefore, if your organisation would like to participate in this tender exercise, it can do so by completing and returning the Qualification Envelope and the Invitation To Tender (ITT) questionnaire which can be found on the City's e-procurement portal at: https://cityoflondon.ukp.app.jaggaer.com with the Reference number: prj_12 or itt_9. Organisations must submit their completed Qualification Envelope and Invitation to Tender (ITT) questionnaire together with any supporting documents, via the system by the return deadline in order to participate and registration is free. Qualification Envelopes and Invitation to Tender (ITT) questionnaires cannot be uploaded after the return deadline. The contracting authority will not be held accountable for any errors made by an organisation in submitting their applicable Qualification Envelopes and Invitation to Tender (ITT) questionnaires. The contracting authority reserves the right at any time to vary the timescales in this notice, cease the procurement process and not award the agreement or to award only part of the opportunity described in this notice. If the contracting authority takes up any of these rights then it will not be responsible for, or pay the expenses or losses, which may be incurred by any candidate or tenderer as a result. Economic operators are solely responsible for their costs and expenses incurred in connection with the preparation of their tender submissions and all stages throughout the procurement. Under no circumstances will the contracting authority be liable for costs or expense borne by the economic operators. The procurement process that will apply to the requirement is specified in the procurement documents accordingly. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a1abde3e-92d0-4151-8bdf-fbbd56026418 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Jan 2025 | | Submission deadline | 24 Feb 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2025 - 31 Mar 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CITY OF LONDON CORPORATION | | Locality | LONDON | | Post town | Central London | | Postcode | EC2P 2EJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI43 Haringey and Islington | | Local authority | Islington | | Electoral ward | Clerkenwell | | Westminster constituency | Islington South and Finsbury | | Delivery location | TLI London | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48445000 - Customer Relation Management software package - 48510000 - Communication software package - 72212445 - Customer Relation Management software development services ## Release History - 23 Jan 2025 at 14:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a1abde3e-92d0-4151-8bdf-fbbd56026418 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a1abde3e-92d0-4151-8bdf-fbbd56026418 23rd January 2025 - Opportunity notice on Contracts Finder - http://www.cityoflondon.gov.uk Website - https://cityoflondon.ukp.app.jaggaer.com eSourcing Portal ## Notice URLs - http://ww.cityoflondon.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ad2cec4-7122-414d-b5c1-7b6993cab559. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1ad2cec4-7122-414d-b5c1-7b6993cab559.json.