--- title: "Income Officer x6" ocid: "ocds-b5fd17-1ad3197a-ede1-47d1-8d55-311b4a9dee0d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ad3197a-ede1-47d1-8d55-311b4a9dee0d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1ad3197a-ede1-47d1-8d55-311b4a9dee0d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1ad3197a-ede1-47d1-8d55-311b4a9dee0d.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2019-02-15" --- # Income Officer x6 Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-1ad3197a-ede1-47d1-8d55-311b4a9dee0d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ad3197a-ede1-47d1-8d55-311b4a9dee0d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1ad3197a-ede1-47d1-8d55-311b4a9dee0d.json) ## Summary Sandwell Metropolitan Borough Council is conducting an open tender process for the appointment of six Income Officers, as detailed in the tender titled "Income Officer x6". This procurement falls under the services category, specifically focused on the supply services of office personnel. The roles will be based in West Bromwich, with a contract duration of 12 weeks starting from 25 February 2019. Interested parties must submit their applications by the deadline of 19 February 2019 at 5:00 PM. This opportunity is ideal for agencies experienced in debt management and support services for vulnerable customers, as the role requires skills in debt recovery and client interactions. Agencies that can deliver strong customer service and possess a good understanding of the legal frameworks around housing-related debt are well-suited to compete. Successful candidates will engage in a structured working week, providing a pathway for agencies to establish themselves through this contract with the council. ## Notice Income Officer x 6 Sandwell MBC are seeking to appoint 6 Income Officers Location: Based at Court House, West Bromwich Key skills required for this role: * Debt management or arrears recovery experience * Experience of dealing with vulnerable customers and customers who have complex/multiple needs * Knowledge of the legal framework for the recovery of housing related debt and good practice * Good telephone manner * Customer facing experience * Agency workers will be required to work 37 hours per week and the working hours are Monday to Thursday 9.00am to 5.30pm and Friday is 9.00am to 5.00pm. Start date: as soon a possible 12 week contract for 37 hours per week Pay rate: E26 = PS12.37 per hour to worker Contract type: Agency Please Note: Job Description and Personnel Specification attached, which also provides more information about the role Closing date to be Tuesday 19 February at 5pm. Please Note: Job Description and Personnel Specification attached, which also provides more information about the role Agencies to send over a CV, 2x up to date references and also a copy of their Terms and Conditions. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Tuesday 19 February 2019 at 17:00hrs Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c32ab59d-c679-44ac-b8db-364f99044624 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Feb 2019 | | Submission deadline | 19 Feb 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 25 Feb 2019 - 20 May 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B69 3DB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | Oldbury | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79621000 - Supply services of office personnel ## Release History - 15 Feb 2019 at 12:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c32ab59d-c679-44ac-b8db-364f99044624 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c32ab59d-c679-44ac-b8db-364f99044624 15th February 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ad3197a-ede1-47d1-8d55-311b4a9dee0d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1ad3197a-ede1-47d1-8d55-311b4a9dee0d.json.