---
title: "Complaint Handling Satisfaction Tracking Survey"
ocid: "ocds-b5fd17-1af76319-ff85-4399-9881-061ddd08d206"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1af76319-ff85-4399-9881-061ddd08d206"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1af76319-ff85-4399-9881-061ddd08d206.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1af76319-ff85-4399-9881-061ddd08d206.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2017-03-02"
---

# Complaint Handling Satisfaction Tracking Survey

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-1af76319-ff85-4399-9881-061ddd08d206

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1af76319-ff85-4399-9881-061ddd08d206)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1af76319-ff85-4399-9881-061ddd08d206.json)

## Summary

The procurement process involves the OFFICE OF RAIL AND ROAD, which is seeking research services for a project titled "Complaint Handling Satisfaction Tracking Survey". This procurement falls under the services category, specifically related to survey services (CPV code: 79311000). The tender period ended on 20th December 2016, with the contract period commencing on 21st December 2016 and concluding on 24th November 2017. The total value of the contract is £19,700 and the location for service delivery includes various regions such as the United Kingdom and British Overseas Territories.

This tender presents a significant opportunity for businesses engaged in market research and survey services, especially small and medium-sized enterprises (SMEs) looking to expand their service offerings. Companies specialising in data analysis, customer satisfaction assessments, and similar research methodologies would be well-suited to compete for future tenders in this space, capitalising on a growing demand for effective complaint handling processes within the rail industry.

## Notice

The provision and management of research tracking passenger complaints to licenced Train Operating Companies

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fce11916-ea79-4aef-9c63-fbd64cb34cc5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2017 |
| Submission deadline | 20 Dec 2016 |
| Future notice date | Not specified |
| Award date | 20 Dec 2016 |
| Contract period | 21 Dec 2016 - 24 Nov 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £19,700 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC2B 4AN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRITICAL RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 2 Mar 2017 at 12:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fce11916-ea79-4aef-9c63-fbd64cb34cc5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fce11916-ea79-4aef-9c63-fbd64cb34cc5
  2nd March 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1af76319-ff85-4399-9881-061ddd08d206. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1af76319-ff85-4399-9881-061ddd08d206.json.