---
title: "Freshworks Software"
ocid: "ocds-b5fd17-1afbbf5a-6a17-4336-9a64-b4b2da087e64"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1afbbf5a-6a17-4336-9a64-b4b2da087e64"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1afbbf5a-6a17-4336-9a64-b4b2da087e64.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1afbbf5a-6a17-4336-9a64-b4b2da087e64.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DFTC - DEPARTMENT FOR TRANSPORT"
published: "2025-10-23"
---

# Freshworks Software

Buyer: DFTC - DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-1afbbf5a-6a17-4336-9a64-b4b2da087e64

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1afbbf5a-6a17-4336-9a64-b4b2da087e64)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1afbbf5a-6a17-4336-9a64-b4b2da087e64.json)

## Summary

The recent procurement process for the project titled "Freshworks Software" initiated by DfTc - Department for Transport, located at 33 Horseferry Rd, London, involved acquiring an ITSM tool to manage requests by internal teams. The procurement falls under the "Software package and information systems" industry category with a total contract value of £42,792. The procurement was conducted through a selective procurement method as a call-off from a framework agreement, concluding on 31st August 2025. The contract award stage is now complete, with the awarded supplier being Freshworks Inc., effective from 31st August 2025 to 31st August 2026.

Businesses in the IT software services industry stand to benefit significantly from similar tenders, especially those with expertise in providing comprehensive software packages and support systems. Despite the use of a framework agreement limiting new entrants, firms already part of the framework could leverage this by enhancing their portfolios. Opportunities for growth include providing software that aids in automation and process management, catering to governmental departments, and building relationships that could lead to future collaborations. Large-scale firms with experience in government contracts would particularly be well-suited for such opportunities.

## Notice

ITSM tool used by DfT internal teams to manage requests.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3501e6af-cf77-43b8-bd69-4938d85ea03e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2025 |
| Submission deadline | 30 Aug 2025 |
| Future notice date | Not specified |
| Award date | 22 Sep 2025 |
| Contract period | 30 Aug 2025 - 31 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £42,792 |
| Lots value | Not specified |
| Awards value | £42,792 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DFTC - DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 23 Oct 2025 at 19:33 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3501e6af-cf77-43b8-bd69-4938d85ea03e
- 23 Oct 2025 at 19:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3501e6af-cf77-43b8-bd69-4938d85ea03e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3501e6af-cf77-43b8-bd69-4938d85ea03e
  23rd October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1afbbf5a-6a17-4336-9a64-b4b2da087e64. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1afbbf5a-6a17-4336-9a64-b4b2da087e64.json.