--- title: "Lean Consultancy" ocid: "ocds-b5fd17-1b038791-69f0-4469-a6a5-d9aa8de7883d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b038791-69f0-4469-a6a5-d9aa8de7883d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1b038791-69f0-4469-a6a5-d9aa8de7883d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1b038791-69f0-4469-a6a5-d9aa8de7883d.json" source: "Contracts Finder" current_stage: "Tender" buyer: "STONEWATER LIMITED" published: "2019-05-26" --- # Lean Consultancy Buyer: STONEWATER LIMITED Current stage: Tender OCID: ocds-b5fd17-1b038791-69f0-4469-a6a5-d9aa8de7883d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b038791-69f0-4469-a6a5-d9aa8de7883d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1b038791-69f0-4469-a6a5-d9aa8de7883d.json) ## Summary The tender titled "Lean Consultancy" is currently being sought by Stonewater Limited, based in Leicester, England. This procurement falls under the business services industry, specifically focusing on consulting. The procurement stage is in the Tender phase, which is set to conclude on 14th June 2019. The expected contract period will commence on 1st August 2019 and end on 31st July 2020, with a total contract value of £90,000 and a minimum bid value of £60,000. Stonewater Limited aims to enhance their operational efficiencies in key service areas such as Responsive Repairs, Lettings, and Complaints Management through this consultancy engagement. This tender presents significant opportunities for businesses specialising in consultancy services, particularly those experienced in Lean methodology and operational reviews. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the buyer is particularly interested in collaborating with organisations that can contribute to continuous improvement while aligning with their customer-centric approach. Entities that can offer expertise in streamlining processes and enhancing customer experience will find this tender well-suited to their services. ## Notice Key, strategic themes for Stonewater are Business Excellence and Customer Experience. By operating efficiently, we can provide more affordable housing, and having effective and consistent services will improve the customer experience and satisfaction with our services. In 2018 Stonewater carried out a Lean review of its Income Collection processes and in 2019 there is a strong desire to focus on the other priority operational service delivery areas of Responsive Repairs, Lettings and Complaints Management. In April this year, Stonewater undertook an internal restructure to form a Customer Experience Directorate focussed on creating a customer centric organisation, which puts our customers at the heart of how we design and deliver services. Lean reviews of key service areas will ensure we design efficient, consistent processes across all the teams who contribute to the customer experience. Stonewater's Lean review of Income Collection was a single procurement exercise to fulfil a 'proof of concept' approach. We now wish to deliver a further series of lean reviews in 2019/20 and seek to appoint a lean consultancy partner to deliver this phase. We are looking for consistency of delivery and economies of scale across all 3 reviews, and if possible an element of alignment with the lean methodology used for the income review. At this stage of our lean journey we are not looking to implement an organisation wide lean cultural transformation, although we do expect that the teams involved in the 3 functional reviews learn lean principals and tools to apply to local continuous improvement. The selected supplier should therefore look to work closely with those individuals to provide the tools required for this continuous improvement journey. Additional information: All details of the tender can be found through the Delta eSourcing portal https://www.delta-esourcing.com/ using access code 73E54253W3 All questions relating to the project or the tender documentation should be directed through the message centre available on the portal. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c6aa5d71-0f6b-41c0-b31d-8534b96756f1 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 May 2019 | | Submission deadline | 14 Jun 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jul 2019 - 31 Jul 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £90,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | STONEWATER LIMITED | | Locality | LEICESTER | | Post town | Leicester | | Postcode | LE8 6EP | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF22 Leicestershire CC and Rutland | | Local authority | Blaby | | Electoral ward | North Whetstone | | Westminster constituency | South Leicestershire | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security ## Release History - 26 May 2019 at 11:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c6aa5d71-0f6b-41c0-b31d-8534b96756f1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c6aa5d71-0f6b-41c0-b31d-8534b96756f1 26th May 2019 - Opportunity notice on Contracts Finder ## Notice URLs - https://www.delta-esourcing.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b038791-69f0-4469-a6a5-d9aa8de7883d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1b038791-69f0-4469-a6a5-d9aa8de7883d.json.