--- title: "CBC-1196-T-DB EDT Contact Centre" ocid: "ocds-b5fd17-1b1f2cba-c7f6-490d-951a-654edd47b024" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b1f2cba-c7f6-490d-951a-654edd47b024" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1b1f2cba-c7f6-490d-951a-654edd47b024.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1b1f2cba-c7f6-490d-951a-654edd47b024.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CENTRAL BEDFORDSHIRE COUNCIL" published: "2021-04-09" --- # CBC-1196-T-DB EDT Contact Centre Buyer: CENTRAL BEDFORDSHIRE COUNCIL Current stage: Tender OCID: ocds-b5fd17-1b1f2cba-c7f6-490d-951a-654edd47b024 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b1f2cba-c7f6-490d-951a-654edd47b024) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1b1f2cba-c7f6-490d-951a-654edd47b024.json) ## Summary The Central Bedfordshire Council is currently inviting tenders for the CBC-1196-T-DB EDT Contact Centre, aimed at providing an emergency social work service outside of regular hours. This procurement falls under the services industry category, specifically focusing on call centre services, and is located in Bedfordshire, United Kingdom. The tender is at the active stage with a deadline for submissions set for 30 April 2021. The contract period is scheduled to commence on 31 May 2021 and will continue until 30 June 2023. The procurement method is an open procedure, suitable for suppliers who meet the requisite qualifications. This tender presents a significant opportunity for businesses specialising in emergency social care and call centre operations. Companies with prior experience in delivering similar services, especially those familiar with the complexities of social work and safeguarding procedures, will be particularly well-suited to compete. With a focus on collaboration with local councils, this contract can foster growth for businesses that can demonstrate reliability and a strong record in emergency response services. ## Notice You are invited to tender for The Emergency Duty Team (EDT) Contact Centre. EDT provides an emergency social work service out of hours, the service is hosted by Central Bedfordshire Council (CBC) and provides a service to Bedford Borough Council (BBC) and Luton Borough Council (LBC) under Service Level Agreements. EDT respond to all emergency social care situations that arise out of hours and which cannot be left until the next working day. EDT will act to ensure the immediate protection and safeguarding of children, young people, and adults who are at risk of harm. All work is undertaken within the relevant legislative framework. Prospective contractors must be able to demonstrate previous experience of similar work and be prepared to provide references. Suppliers wishing further information on this are invited to use this e-tendering system to 'Express Interest' to obtain the relevant documents. If you are not registered on the system, you will be required to do so at that point. Once you are logged in to the system, tender documents can be accessed from the 'My Tenders' area of the website. Please allow sufficient time to make a return via the system; late returns will not be accepted and the system will automatically prevent returns after the deadline time. Any questions should be raised via the correspondence facility. Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/30d64686-4d9f-4470-afd8-127ce83876bb | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Apr 2021 | | Submission deadline | 30 Apr 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 May 2021 - 30 Jun 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CENTRAL BEDFORDSHIRE COUNCIL | | Locality | BEDFORDSHIRE | | Post town | Stevenage | | Postcode | SG17 5TQ | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH25 Central Bedfordshire | | Local authority | Central Bedfordshire | | Electoral ward | Shefford | | Westminster constituency | Hitchin | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 9 Apr 2021 at 14:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/30d64686-4d9f-4470-afd8-127ce83876bb ## Documents - https://www.contractsfinder.service.gov.uk/Notice/30d64686-4d9f-4470-afd8-127ce83876bb 9th April 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/centralbedfordshire/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b1f2cba-c7f6-490d-951a-654edd47b024. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1b1f2cba-c7f6-490d-951a-654edd47b024.json.