--- title: "Managed IT and Cyber Security Service Provider - Pre-Qualification (Stage 1 of 2)" ocid: "ocds-b5fd17-1b469c86-3d9e-444f-94c2-7ad218f7c9f9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b469c86-3d9e-444f-94c2-7ad218f7c9f9" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1b469c86-3d9e-444f-94c2-7ad218f7c9f9.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1b469c86-3d9e-444f-94c2-7ad218f7c9f9.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NORTH EAST AUTISM SOCIETY" published: "2026-10-15" --- # Managed IT and Cyber Security Service Provider - Pre-Qualification (Stage 1 of 2) Buyer: NORTH EAST AUTISM SOCIETY Current stage: Tender OCID: ocds-b5fd17-1b469c86-3d9e-444f-94c2-7ad218f7c9f9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b469c86-3d9e-444f-94c2-7ad218f7c9f9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1b469c86-3d9e-444f-94c2-7ad218f7c9f9.json) ## Summary North East Autism Society (NEAS), a charity based in North East England, is seeking a managed service provider to deliver IT and cyber security support across its organisation. The service covers an IT helpdesk, Microsoft 365 support and backup, cyber security monitoring, endpoint management, Azure support, backup and disaster recovery, vulnerability assessments, managed firewall support and strategic IT consultancy. It is intended to support approximately 1,300 users across 54 sites in the North East of England. This is a broad managed IT services requirement combining day-to-day user support, cloud and infrastructure management, security services and strategic advice. The main work is IT support and consultancy (CPV 72000000). The buyer invited suppliers to apply through a two-stage process: a Pre-Qualification Questionnaire (PQQ) followed by an Invitation to Tender for shortlisted suppliers. The PQQ submission deadline is 30 October 2026 at 12 noon, and clarification questions are due by 20 October 2026 at 12 noon. Shortlisting is scheduled for 5 November, the ITT for 9 November, and the ITT deadline for 9 December 2026 at 12 noon. The contract is scheduled to run from 1 April 2027 to 31 March 2030. Its estimated value is £540,000 to £900,000. Stage 1 uses pass/fail criteria set out in the PQQ; the published information does not describe the evaluation basis for the later ITT. The opportunity suits managed service providers able to take responsibility for a varied IT estate, from service desk and Microsoft 365 through Azure, endpoint and network security, resilience and disaster recovery. Suppliers will need an operational office in North East England, current experience supporting charity-sector clients, and current experience supporting organisations with more than 1,000 employees. These are explicit entry requirements for the pre-qualification stage, so providers without the regional presence or relevant client track record are unlikely to qualify. The scope across 54 sites and approximately 1,300 users calls for the capacity to deliver consistent support across a multi-site organisation, alongside specialist cyber security and consultancy capability. SMEs and voluntary, community and social enterprises are identified as suitable to participate. ## Notice North East Autism Society (NEAS), a North East England charity, is seeking to appoint a Managed Service Provider (MSP) to deliver managed IT and cyber security services across the organisation. This is Stage 1 of a two-stage process. Suppliers are invited to complete the attached short Pre-Qualification Questionnaire (PQQ). Shortlisted suppliers will be invited to Stage 2, an Invitation to Tender (ITT), which will allow a longer response period. Services required include: IT service desk; Microsoft 365 support and backup; cyber security monitoring; endpoint management; Azure support; backup and disaster recovery; vulnerability assessments; managed firewall support; and strategic IT consultancy. Scope: approximately 1300 users across 54 sites. Suppliers must have an operational office in the North East of England, current experience supporting charity sector clients, and current experience supporting organisations with more than 1,000 employees. Full pass/fail criteria are set out in the PQQ. Indicative timetable: PQQ deadline [30/10/2026/12pm]; shortlist notified [05/11/2026]; ITT issued [9/11/2026]; ITT deadline [09/12/2026/ 12pm]; contract award [08/01/2027]; contract start [1/04/2027]. Clarification questions must be received by [20/10/2026 12pm]. Completed PQQs should be returned to the email address in the contact details by the closing date and time. Additional information: North East Autism Society (NEAS), a North East England charity, is seeking to appoint a Managed Service Provider (MSP) to deliver managed IT and cyber security services across the organisation. This is Stage 1 of a two-stage process. Suppliers are invited to complete the attached short Pre-Qualification Questionnaire (PQQ). Shortlisted suppliers will be invited to Stage 2, an Invitation to Tender (ITT), which will allow a longer response period. Services required include: IT service desk; Microsoft 365 support and backup; cyber security monitoring; endpoint management; Azure support; backup and disaster recovery; vulnerability assessments; managed firewall support; and strategic IT consultancy. Scope: approximately 1300 users across 54 sites. Suppliers must have an operational office in the North East of England, current experience supporting charity sector clients, and current experience supporting organisations with more than 1,000 employees. Full pass/fail criteria are set out in the PQQ. Indicative timetable: PQQ deadline [30/10/2026/12pm]; shortlist notified [05/11/2026]; ITT issued [9/11/2026]; ITT deadline [09/12/2026/ 12pm]; contract award [08/01/2027]; contract start [1/04/2027]. Clarification questions must be received by [20/10/2026 12pm]. Completed PQQs should be returned to the email address in the contact details by the closing date and time. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/83ec4c0c-a9d1-4ff0-aa4b-e1f64e13aa26 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - Two-stage process: Pre-Qualification Questionnaire (PQQ) to shortlist suppliers, followed by Invitation to Tender (ITT) for shortlisted suppliers only | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Oct 2026 | | Submission deadline | 30 Oct 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2027 - 31 Mar 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £900,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTH EAST AUTISM SOCIETY | | Locality | CHESTER LE STREET | | Postcode area | Durham | | Postcode | DH2 1AN | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC41 Durham | | Local authority | County Durham | | Electoral ward | North Lodge | | Westminster constituency | North Durham | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72100000 - Hardware consultancy services - 72110000 - Hardware selection consultancy services - 72120000 - Hardware disaster-recovery consultancy services - 72130000 - Computer-site planning consultancy services - 72140000 - Computer hardware acceptance testing consultancy services - 72150000 - Computer audit consultancy and hardware consultancy services - 72200000 - Software programming and consultancy services - 72210000 - Programming services of packaged software products - 72220000 - Systems and technical consultancy services - 72230000 - Custom software development services - 72240000 - Systems analysis and programming services - 72250000 - System and support services - 72251000 - Disaster recovery services - 72252000 - Computer archiving services - 72253000 - Helpdesk and support services - 72254000 - Software testing - 72260000 - Software-related services - 72300000 - Data services - 72400000 - Internet services - 72500000 - Computer-related services - 72600000 - Computer support and consultancy services - 72610000 - Computer support services - 72700000 - Computer network services - 72800000 - Computer audit and testing services - 72900000 - Computer back-up and catalogue conversion services - 72910000 - Computer back-up services - 72920000 - Computer catalogue conversion services ## Release History - 15 Oct 2026 at 14:36 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/83ec4c0c-a9d1-4ff0-aa4b-e1f64e13aa26 - 13 Oct 2026 at 11:53 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/83ec4c0c-a9d1-4ff0-aa4b-e1f64e13aa26 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/83ec4c0c-a9d1-4ff0-aa4b-e1f64e13aa26 15th October 2026 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0cdf7acb-ed15-4a6a-b445-2f6f9348481b Pre-Qualification Questionnaire (PQQ) - Stage 1 of 2. Suppliers should complete this questionnaire and return it by the closing date and time. Shortlisted suppliers will be invited to Stage 2 (Invitation to Tender). - https://www.contractsfinder.service.gov.uk/Notice/Attachment/62eb9fd4-2a4c-4ea7-b1d3-2ad079ae8129 Pre-Qualification Questionnaire (PQQ) - Stage 1 of 2. Suppliers should complete this questionnaire and return it by the closing date and time. Shortlisted suppliers will be invited to Stage 2 ## Notice URLs - https://www.ne-as.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b469c86-3d9e-444f-94c2-7ad218f7c9f9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1b469c86-3d9e-444f-94c2-7ad218f7c9f9.json.