---
title: "IT Service Management"
ocid: "ocds-b5fd17-1b4f8a4f-0e67-4a9f-a54d-e50d0d10f3ea"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b4f8a4f-0e67-4a9f-a54d-e50d0d10f3ea"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1b4f8a4f-0e67-4a9f-a54d-e50d0d10f3ea.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1b4f8a4f-0e67-4a9f-a54d-e50d0d10f3ea.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE POLICE ICT COMPANY"
published: "2020-10-05"
---

# IT Service Management

Buyer: THE POLICE ICT COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-1b4f8a4f-0e67-4a9f-a54d-e50d0d10f3ea

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## Summary

The Police ICT Company Limited is conducting a procurement process titled "IT Service Management" focused on the IT services industry. This selective tender is currently in the Award stage, having been completed on 14th September 2020, with the contract period running until 31st March 2023. The total value of the contract is £2,706,920.13, and delivery addresses are primarily located in London, with a specific postal code of W14 8TS. The procurement method used was a call-off from a framework agreement, highlighting a structured approach to sourcing IT services for law enforcement and emergency services.

This contract represents a significant opportunity for IT service providers, particularly small and medium enterprises (SMEs) that are experienced in delivering adaptable IT Service Management solutions. Businesses with expertise in consulting, software development, and support services geared towards governmental and emergency service clients would be particularly well-suited to compete. With the initial focus on the Forensics Capability Network, participants can tailor their offerings to meet specific stakeholder requirements, potentially broadening their market reach within the public sector.

## Notice

The Police ICT Company Limited ('the Authority') intends to procure and manage an IT Service Management (ITSM) capability from a Potential Provider which may service the ITSM needs of the broader law enforcement and emergency services communities. The first major organisation to use this service will be the Forensics Capability Network (FCN). The solution procured by the Authority will offer a broad ITSM capability to deliver the breadth of requirements across the potential user community, however the services delivered for each customer, whilst harmonised to the greatest extent possible to deliver best value for all stakeholders, will need to be flexible such that it may be tailored to meet the specific requirements of individual stakeholder organisations, initially the FCN. The scope of Services described therefore should be considered as a starting point and the scope and size of this Call Off Contract likely to expand over its term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/36dcce8d-03d8-4bd9-8b95-b50414729f2f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2020 |
| Submission deadline | 24 Jun 2020 |
| Future notice date | Not specified |
| Award date | 13 Sep 2020 |
| Contract period | 13 Sep 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,706,920 |
| Lots value | Not specified |
| Awards value | £2,706,920 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE ICT COMPANY |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4R 1AP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Vintry |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CACI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Oct 2020 at 12:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/36dcce8d-03d8-4bd9-8b95-b50414729f2f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/36dcce8d-03d8-4bd9-8b95-b50414729f2f
  5th October 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5a9f9100-c154-4089-b08d-0bbfcdc8d813
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6d39329a-5668-4528-bb9a-b3484bf6ca32
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/90ffe980-a196-4050-9c1c-66101774ebcc
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/add90ea7-8ad8-4306-b2f9-c7f099e85b3e

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b4f8a4f-0e67-4a9f-a54d-e50d0d10f3ea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1b4f8a4f-0e67-4a9f-a54d-e50d0d10f3ea.json.