---
title: "Local Assistance Scheme for Norfolk - AWARD"
ocid: "ocds-b5fd17-1b5d71e3-13ff-4e3c-abb6-b418cf84434f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b5d71e3-13ff-4e3c-abb6-b418cf84434f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1b5d71e3-13ff-4e3c-abb6-b418cf84434f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1b5d71e3-13ff-4e3c-abb6-b418cf84434f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2017-05-08"
---

# Local Assistance Scheme for Norfolk - AWARD

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1b5d71e3-13ff-4e3c-abb6-b418cf84434f

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## Summary

The Norfolk County Council is moving forward with the award of the "Local Assistance Scheme for Norfolk" contract, which focuses on administration services and call handling capabilities. This procurement process, classified under the CPV code 75100000 for Administration services, utilised an open procedure method. The contract period begins on 1st July 2017 and will run until 30th June 2019. The award decision was made on 8th May 2017, coinciding with the publication of the award notice.

This tender presents significant opportunities for businesses specialising in administrative services and call centre operations, particularly those equipped to support vulnerable individuals and manage discretionary funds in sensitive situations. Companies that can demonstrate innovative approaches to service delivery, such as the facilitation of emergency payments or the promotion of recycling initiatives, would be particularly well-suited to compete in this procurement process, potentially positioning themselves as key service providers within the local government landscape.

## Notice

Norfolk County Council requires a provider with call handling capabilities and the ability to arrange the fulfilment of goods and services on a county-wide basis to oversee its Local Assistance Scheme. In order to support the Council's objectives, it requires a provider who can demonstrate innovative ways of supporting vulnerable adults with setting up home and/or with emergency payments due to unforeseen circumstances or emergencies. The Council is particularly keen to promote the reuse and recycling of household goods whilst ensuring a consistent service is provided across the county. Any provider will need to ensure a full understanding of the Council's objectives in administering the Scheme and should be able to demonstrate its ability to manage a discretionary fund within predetermined parameters whilst not being bound by those parameters in particular cases of hardship.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ebe38ced-29dd-4ed4-8d10-cacbcfc6c030 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2017 |
| Submission deadline | 8 May 2017 |
| Future notice date | Not specified |
| Award date | 7 May 2017 |
| Contract period | 30 Jun 2017 - 30 Jun 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORFOLK |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORTHGATE PUBLIC SERVICES (UK |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 75100000 - Administration services
- 79512000 - Call centre

## Release History

- 8 May 2017 at 13:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ebe38ced-29dd-4ed4-8d10-cacbcfc6c030

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ebe38ced-29dd-4ed4-8d10-cacbcfc6c030
  8th May 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.norfolk.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b5d71e3-13ff-4e3c-abb6-b418cf84434f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1b5d71e3-13ff-4e3c-abb6-b418cf84434f.json.