---
title: "Supply of customer feedback platform"
ocid: "ocds-b5fd17-1b87c598-7388-4e50-b1d1-432e5ab91d37"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b87c598-7388-4e50-b1d1-432e5ab91d37"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1b87c598-7388-4e50-b1d1-432e5ab91d37.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1b87c598-7388-4e50-b1d1-432e5ab91d37.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FLAGSHIP HOUSING GROUP"
published: "2019-02-01"
---

# Supply of customer feedback platform

Buyer: FLAGSHIP HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-1b87c598-7388-4e50-b1d1-432e5ab91d37

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b87c598-7388-4e50-b1d1-432e5ab91d37)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1b87c598-7388-4e50-b1d1-432e5ab91d37.json)

## Summary

The Flagship Housing Group is currently seeking tenders for the "Supply of customer feedback platform," aimed at enhancing their ability to collect, analyse, and present customer feedback effectively. The project falls under the information technology services category and is located in the East of England, UK. The procurement process is at the tender stage, with a submission deadline of 14 December 2018. The contract period is set to start on 1 March 2019 and will last for one year, with the possibility of extending for up to three additional years at the discretion of the Flagship Group.

This tender represents a significant opportunity for businesses specialising in information technology services, particularly those with experience in developing customer feedback platforms or similar solutions. Small and medium enterprises (SMEs) are particularly encouraged to participate in this tender, providing them with a chance to establish or expand their relationship with a major housing group. Companies that can offer a robust technological solution capable of supporting real-time feedback collection and analysis would be well-positioned to compete effectively for this contract.

## Notice

Flagship Group invites you to submit Tender for the provision of a real time platform for the collection, analysis and presentation of customer feedback to track Flagship Group's customer journey and interactions across multiple touchpoints along with an annual NPS relationship survey. Flagship Group would be looking for a solution to be in place by 1st March 2019 for one year plus optional three extension periods of one year each at Flagship Group discretion.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0856b5c6-a4a3-4f78-ac61-72919bddb1d1 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2019 |
| Submission deadline | 14 Dec 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Mar 2019 - 29 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING GROUP |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 1 Feb 2019 at 08:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0856b5c6-a4a3-4f78-ac61-72919bddb1d1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0856b5c6-a4a3-4f78-ac61-72919bddb1d1
  1st February 2019 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=373446799
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1b87c598-7388-4e50-b1d1-432e5ab91d37. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1b87c598-7388-4e50-b1d1-432e5ab91d37.json.