---
title: "IT SERVICE MANAGEMENT SOLUTION"
ocid: "ocds-b5fd17-1ba7aed0-5a62-472e-9ac3-acafe70dbe92"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ba7aed0-5a62-472e-9ac3-acafe70dbe92"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1ba7aed0-5a62-472e-9ac3-acafe70dbe92.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1ba7aed0-5a62-472e-9ac3-acafe70dbe92.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SHEFFIELD HALLAM UNIVERSITY"
published: "2018-05-23"
---

# IT SERVICE MANAGEMENT SOLUTION

Buyer: SHEFFIELD HALLAM UNIVERSITY  
Current stage: Award  
OCID: ocds-b5fd17-1ba7aed0-5a62-472e-9ac3-acafe70dbe92

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ba7aed0-5a62-472e-9ac3-acafe70dbe92)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1ba7aed0-5a62-472e-9ac3-acafe70dbe92.json)

## Summary

Sheffield Hallam University is seeking an IT Service Management Solution through a selective competitive procedure with negotiation. The estimated contract value is £500,000, and the procurement process is currently at the award stage. The tender was published on 23rd May 2018, following the completion of the tender period which ended on 3rd January 2018. The successful contract will have a duration from 19th February 2018 to 18th February 2028, and the service will be based in the Yorkshire and the Humber region of the United Kingdom.

This opportunity presents significant potential for business growth, particularly for SMEs and VCSEs specialising in IT services including consulting, software development, and support. Companies providing integrated cloud-based solutions and those equipped to handle phased implementations will be particularly well-suited to compete for this contract, as the university aims to enhance the quality and responsiveness of its digital services.

## Notice

Sheffield Hallam University's Digital Technology Services (DTS) is interested in procuring an industry leading fully integrated cloud based IT Service Management solution. We are looking for a partner to deliver a robust hosted service, help us deliver a phased implementation and provide continued comprehensive support that will underpin our significant transformation programme and future operations. Sheffield Hallam University strategy aims to reset the University's level of ambition - not simply to be good, but to be globally outstanding at what we seek to do. Digital Technology Services (DTS) is committed to achieving the delivery of easy to access, readily available and highly responsive services and plays a major part in achieving this goal. As part of our commitment to continuously improve our services, DTS initiated a Service Improvement Programme (SIP). Within the SIP a workstream has been defined to look at implementing a new ITSM Tool which was a recommendation from a review of key ITSM tools within DTS.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b0709738-0e94-4a62-881f-212c5e6b8f72 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2018 |
| Submission deadline | 3 Jan 2018 |
| Future notice date | Not specified |
| Award date | 7 Mar 2018 |
| Contract period | 22 Apr 2018 - 22 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £961,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD HALLAM UNIVERSITY |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 1WB |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AXIOS SYSTEMS PUBLIC |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 May 2018 at 14:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b0709738-0e94-4a62-881f-212c5e6b8f72
- 23 May 2018 at 14:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bdf50544-13e3-442b-916c-511b2b01d1ad

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b0709738-0e94-4a62-881f-212c5e6b8f72
  23rd May 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/bdf50544-13e3-442b-916c-511b2b01d1ad
  23rd May 2018 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/sheffieldhallamuniversity/aspx/home
  Sheffield Hallam University In-tend Site

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ba7aed0-5a62-472e-9ac3-acafe70dbe92. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1ba7aed0-5a62-472e-9ac3-acafe70dbe92.json.