---
title: "Customer Relationship Management Tool for BCP Leisure Centres"
ocid: "ocds-b5fd17-1bacddbe-5d6a-4e1b-952c-515518c63ac4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1bacddbe-5d6a-4e1b-952c-515518c63ac4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1bacddbe-5d6a-4e1b-952c-515518c63ac4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1bacddbe-5d6a-4e1b-952c-515518c63ac4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL"
published: "2024-02-29"
---

# Customer Relationship Management Tool for BCP Leisure Centres

Buyer: BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1bacddbe-5d6a-4e1b-952c-515518c63ac4

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## Summary

The Bournemouth Christchurch and Poole Council has awarded a contract for the procurement of a Customer Relationship Management Tool for BCP Leisure Centres. The contract, valued at £146,208.31 GBP, was awarded through the CCS G-Cloud 13 Framework. The procurement stage has concluded, with the contract period set to start on March 1, 2024, and end on February 28, 2026.

This tender presents opportunities for businesses in the services sector, particularly those experienced in providing software package and information systems. The procurement method was an open procedure, and the tender period closed on January 31, 2024. SMEs are encouraged to participate as the suitability criteria indicate preference towards small and medium-sized enterprises. The buying organisation, Bournemouth Christchurch and Poole Council, is based in Bournemouth, England.

## Notice

Customer Relationship Management cloud software product which is used for online services including payment services, booking fitness sessions, and new memberships. This contract is for the use of Gladstone Leisure Management software - Leisure Centre Management software used by Two Riversmeet and Bournemouth Indoor Bowls Centre (BIBC), Dolphin Leisure Centre, Rossmore Leisure Centre and Ashdown Leisure Centre. Under this agreement each Leisure Centre will have an individual site licence that includes 6 logins. Following configuration, all Leisure Centres will be moved to the Gladstone 360 product to ensure consistency across all sites. Contract award via the CCS G-Cloud 13 Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c948b9f1-76c3-4718-93f3-632d8851c701 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Feb 2024 |
| Submission deadline | 31 Jan 2024 |
| Future notice date | Not specified |
| Award date | 29 Feb 2024 |
| Contract period | 1 Mar 2024 - 28 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £146,208 |
| Lots value | Not specified |
| Awards value | £146,208 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL |
| Locality | BOURNEMOUTH |
| Post town | Bournemouth |
| Postcode | BH2 6DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK63 Bournemouth, Christchurch and Poole |
| Local authority | Bournemouth, Christchurch and Poole |
| Electoral ward | Bournemouth Central |
| Westminster constituency | Bournemouth West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GLADSTONE MRM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 Feb 2024 at 09:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c948b9f1-76c3-4718-93f3-632d8851c701

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c948b9f1-76c3-4718-93f3-632d8851c701
  29th February 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.bcpcouncil.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1bacddbe-5d6a-4e1b-952c-515518c63ac4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1bacddbe-5d6a-4e1b-952c-515518c63ac4.json.