---
title: "Passenger Satisfaction Research: Telephone Survey"
ocid: "ocds-b5fd17-1bb1dee4-0bf5-45f1-84b1-c9b9903f2da7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1bb1dee4-0bf5-45f1-84b1-c9b9903f2da7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1bb1dee4-0bf5-45f1-84b1-c9b9903f2da7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1bb1dee4-0bf5-45f1-84b1-c9b9903f2da7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE"
published: "2017-10-17"
---

# Passenger Satisfaction Research: Telephone Survey

Buyer: SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE  
Current stage: Award  
OCID: ocds-b5fd17-1bb1dee4-0bf5-45f1-84b1-c9b9903f2da7

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## Summary

The South Yorkshire Passenger Transport Executive has completed the procurement process for the "Passenger Satisfaction Research: Telephone Survey", focused on enhancing travel satisfaction in the South Yorkshire region. This survey will replace the older postal self-completion travel survey, providing insights into passenger satisfaction, customer profiling, and characteristics. The project was initiated through an open procedure, with a procurement value of £50,000 and a minimum threshold of £25,000. The tender period concluded on 11th August 2017, and the contract will be active from 1st November 2017 to 31st October 2018.

This contract presents significant growth opportunities for businesses specialising in survey services and customer satisfaction research. Companies with experience in conducting telephone surveys and analysing travel behaviour data would be particularly well positioned to compete for similar contracts in the future. The engagement in this project aligns well with small and medium enterprises (SMEs) looking to expand their service offerings in the public transport sector.

## Notice

Travel survey via telephone research to be carried out to track satisfaction and travel behaviours on bus, tram and train in South Yorkshire. This survey is a replacement for the postal self-completion travel survey which has been carried out since 2005 (although it is recognised that due to the significant change in format and methodology that the new telephone survey will not be directly comparable to this postal survey). This telephone survey is a comprehensive piece of research capturing information on: * Passenger Satisfaction * Customer Profiling * Customer Characteristics Additional information: Full tender documentation including the Specification, Invitation to Tender, Draft Contract and Instructions can be accessed at www.sypte.co.uk/contracts

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/58a3a12b-4470-4e1a-a958-bb57192845bb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Oct 2017 |
| Submission deadline | 11 Aug 2017 |
| Future notice date | Not specified |
| Award date | 2 Oct 2017 |
| Contract period | 1 Nov 2017 - 31 Oct 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | £25,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2BQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPINION RESEARCH SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342311 - Customer satisfaction survey

## Release History

- 17 Oct 2017 at 12:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/58a3a12b-4470-4e1a-a958-bb57192845bb
- 24 Jul 2017 at 13:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/83ada588-9457-4561-bbac-08777101b65f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/58a3a12b-4470-4e1a-a958-bb57192845bb
  17th October 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/83ada588-9457-4561-bbac-08777101b65f
  24th July 2017 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1bb1dee4-0bf5-45f1-84b1-c9b9903f2da7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1bb1dee4-0bf5-45f1-84b1-c9b9903f2da7.json.