---
title: "WP1909- Alarm aggregation and dispatching service - Pagerduty"
ocid: "ocds-b5fd17-1bb93f0d-1c77-4731-8276-4e3c3a9d3249"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1bb93f0d-1c77-4731-8276-4e3c3a9d3249"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1bb93f0d-1c77-4731-8276-4e3c3a9d3249.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1bb93f0d-1c77-4731-8276-4e3c3a9d3249.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT DIGITAL SERVICE"
published: "2021-02-05"
---

# WP1909- Alarm aggregation and dispatching service - Pagerduty

Buyer: GOVERNMENT DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-1bb93f0d-1c77-4731-8276-4e3c3a9d3249

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1bb93f0d-1c77-4731-8276-4e3c3a9d3249)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1bb93f0d-1c77-4731-8276-4e3c3a9d3249.json)

## Summary

The tender titled "WP1909 - Alarm aggregation and dispatching service - Pagerduty" was initiated by the Government Digital Service, located in London, England. This procurement falls under the IT services category, specifically focusing on consulting, software development, Internet, and support, with a total contract value of £81,665.85. The procurement method used was selective, with the contract awarded following a call-off from a framework agreement. The tender period ended on 12th October 2020, and the contract is due to run from 19th October 2020 to 18th October 2021.

This opportunity presents growth potential primarily for small and medium-sized enterprises (SMEs) in the IT services sector. Businesses specialising in alarm management, dispatching services, or related software solutions would be well-positioned to compete for similar contracts in the future. Engaging with government digital projects can provide significant exposure and help establish reputable partnerships within the public sector.

## Notice

An alarm aggregation and dispatching service is used by administrators and support teams to collect alerts from monitoring tools on services resulting from business impacting incidents. It gives an overall view of monitoring alarms, and alerts to on-duty engineers if there's a problem. It manages on-call rotas, scheduling and alert escalations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0b4b96af-b7aa-425b-83eb-2a43464940fd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Feb 2021 |
| Submission deadline | 12 Oct 2020 |
| Future notice date | Not specified |
| Award date | 11 Oct 2020 |
| Contract period | 18 Oct 2020 - 18 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £81,665 |
| Lots value | Not specified |
| Awards value | £81,665 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT DIGITAL SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E1 8QS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Feb 2021 at 09:59 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0b4b96af-b7aa-425b-83eb-2a43464940fd
- 4 Feb 2021 at 20:10 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0b4b96af-b7aa-425b-83eb-2a43464940fd
- 28 Jan 2021 at 14:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0b4b96af-b7aa-425b-83eb-2a43464940fd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0b4b96af-b7aa-425b-83eb-2a43464940fd
  5th February 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1bb93f0d-1c77-4731-8276-4e3c3a9d3249. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1bb93f0d-1c77-4731-8276-4e3c3a9d3249.json.