---
title: "Provision Of Telephone Translation Services"
ocid: "ocds-b5fd17-1bbaae3b-4afa-4edb-9a89-da2dce77b040"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1bbaae3b-4afa-4edb-9a89-da2dce77b040"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1bbaae3b-4afa-4edb-9a89-da2dce77b040.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1bbaae3b-4afa-4edb-9a89-da2dce77b040.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "D V L A"
published: "2017-05-18"
---

# Provision Of Telephone Translation Services

Buyer: D V L A  
Current stage: Award  
OCID: ocds-b5fd17-1bbaae3b-4afa-4edb-9a89-da2dce77b040

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1bbaae3b-4afa-4edb-9a89-da2dce77b040)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1bbaae3b-4afa-4edb-9a89-da2dce77b040.json)

## Summary

The procurement process for the "Provision Of Telephone Translation Services" was conducted by the Driver and Vehicle Licensing Agency (DVLA) located in Swansea, Wales. The contract, awarded through a direct method, has a total value of £7,200 and is classified under translation services (CPV 79530000). The contract period commenced on 4 January 2017 and will continue until 3 January 2019. The procurement was initiated under a tender, which closed on 20 December 2016, and it is noted that this service supports the DVLA's operations for customers facing language barriers.

This contract presents significant opportunities for businesses skilled in providing translation services, particularly those with expertise in telephone-based communication. Businesses that are well-suited to compete include language service providers and companies with a strong track record in client-oriented translation support. The ongoing nature of this requirement suggests potential for contract renewals or extensions, creating a sustainable growth avenue for participants in this industry.

## Notice

The Contracting Authority requires telephone translation services to support its business operations. The requirement is set to continue in the coming years. In support of their driving/vehicle license application, a small number of customers will contact DVLA (via a premium rate number publicised on GOV.UK) who may have difficulties communicating with the DVLA telephone agent in the English Language. At this point, the DVLA telephone clerk will require assistance in dealing with the telephone call in their native language. DVLA awarded a contract from the Crown Commercial Services Framework RM1092 Lot 2.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9f05c8a1-2904-461a-b75d-ef2c06a010e0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 May 2017 |
| Submission deadline | 20 Dec 2016 |
| Future notice date | Not specified |
| Award date | 3 Jan 2017 |
| Contract period | 4 Jan 2017 - 3 Jan 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,200 |
| Lots value | Not specified |
| Awards value | £4,086 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | D V L A |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE BIG WORD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79530000 - Translation services

## Release History

- 18 May 2017 at 13:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9f05c8a1-2904-461a-b75d-ef2c06a010e0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9f05c8a1-2904-461a-b75d-ef2c06a010e0
  18th May 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1bbaae3b-4afa-4edb-9a89-da2dce77b040. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1bbaae3b-4afa-4edb-9a89-da2dce77b040.json.