---
title: "Customer Workstream Leadership - West Midlands Bus Franchising Programme"
ocid: "ocds-b5fd17-1bfc5e0c-d2c0-4a79-b38d-53ef698154ba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1bfc5e0c-d2c0-4a79-b38d-53ef698154ba"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1bfc5e0c-d2c0-4a79-b38d-53ef698154ba.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1bfc5e0c-d2c0-4a79-b38d-53ef698154ba.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST MIDLANDS COMBINED AUTHORITY"
published: "2026-07-10"
---

# Customer Workstream Leadership - West Midlands Bus Franchising Programme

Buyer: WEST MIDLANDS COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-1bfc5e0c-d2c0-4a79-b38d-53ef698154ba

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## Summary

The West Midlands Combined Authority is overseeing the procurement process for the "Customer Workstream Leadership - West Midlands Bus Franchising Programme," classified under the Project Management Consultancy Services category. This tender, using a selective procurement method through a call-off from a framework agreement, was awarded on 18th June 2026. The procurement is primarily located in the West Midlands, UK, with a contract value of £97,346.94 GBP. The tender commenced on 20th May 2026 and is set to complete by 19th August 2026, with the service delivery requiring flexible participation at WMCA/TfWM sites. The procurement process is completed and currently in the award stage.

This contract presents opportunities for businesses specialising in project management consultancy services, particularly those adept at stakeholder engagement and governance reporting. As the contract encourages SME participation, it is an appealing opportunity for small to medium enterprises capable of delivering comprehensive consultancy and customer experience design services. The involvement in a high-profile public transport project, like the West Midlands Bus Franchising Programme, can significantly elevate a business's profile and provide substantial growth opportunities by enhancing their expertise and visibility in public sector projects.

## Notice

Workstream of the West Midlands Bus Franchising Programme. The services include project management leadership of the Customer Workstream, customer experience design support, stakeholder and customer engagement strategy support, governance reporting, decision-making paper coordination, risk management support, business analysis support and preparation for Day 1 customer-facing operations under the bus franchising programme. The contract covers up to 120 consultancy days over a three-month period. Delivery will be provided on a flexible hybrid basis, with attendance at WMCA/TfWM sites and relevant meetings where required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/145e780e-eadb-4ceb-abdf-9cfb65cff946 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jul 2026 |
| Submission deadline | 19 May 2026 |
| Future notice date | Not specified |
| Award date | 17 Jun 2026 |
| Contract period | 19 May 2026 - 19 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £97,346 |
| Lots value | Not specified |
| Awards value | £97,346 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS COMBINED AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B19 3SD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONSTELLIA PUBLIC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72224000 - Project management consultancy services

## Release History

- 10 Jul 2026 at 14:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/145e780e-eadb-4ceb-abdf-9cfb65cff946

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/145e780e-eadb-4ceb-abdf-9cfb65cff946
  10th July 2026 - Awarded contract notice on Contracts Finder

## Provenance

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