---
title: "Customer Experience - Digital Champions"
ocid: "ocds-b5fd17-1c141b61-9233-4e91-8a6e-6423ee7ded47"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c141b61-9233-4e91-8a6e-6423ee7ded47"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c141b61-9233-4e91-8a6e-6423ee7ded47.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c141b61-9233-4e91-8a6e-6423ee7ded47.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SOUTHAMPTON CITY COUNCIL"
published: "2021-02-24"
---

# Customer Experience - Digital Champions

Buyer: SOUTHAMPTON CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-1c141b61-9233-4e91-8a6e-6423ee7ded47

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c141b61-9233-4e91-8a6e-6423ee7ded47)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1c141b61-9233-4e91-8a6e-6423ee7ded47.json)

## Summary

The Southampton City Council is seeking to procure services under the title "Customer Experience - Digital Champions." This tender is classified under the industry category of personnel-training services and aims to enhance digital inclusion and customer support through the establishment of a network of digital champions. The open procurement process has a value of £30,000 and is currently in the tender stage, with submissions due by 15 March 2021. The contract, anticipated to start on 31 March 2021 and last for a potential total of three years, will be delivered at the Council's Civic Centre in Southampton, England.

This tender presents a valuable opportunity for businesses specialising in training and digital service provision to grow and expand their operations. Companies that offer innovative training solutions, particularly those with experience in digital inclusion and customer service enhancements, would be well-placed to compete for this contract. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as the scope of the project aligns with their capabilities in delivering tailored and flexible learning solutions.

## Notice

The service we are looking to purchase has three key elements: * To support us with our digital inclusion goals and create a network of customer-focused digital champions that can feed into ongoing service design and improvements by supporting customers to access more digital services * Provide us with a learning solution that can flex to meet the varying needs of our customers and our current ways of working * Support to help and advise as we undergo our digital inclusion programme This will have a contract length of 1+1+1.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/785e173e-628d-4ce8-8aae-1b5f0e2452df |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2021 |
| Submission deadline | 15 Mar 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Mar 2021 - 30 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHAMPTON CITY COUNCIL |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO14 7LY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Bargate |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 79632000 - Personnel-training services
- 80500000 - Training services

## Release History

- 24 Feb 2021 at 12:13 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/785e173e-628d-4ce8-8aae-1b5f0e2452df

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/785e173e-628d-4ce8-8aae-1b5f0e2452df
  24th February 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a505617a-f872-44f0-b2b9-5c2dd4c29bb4
  Tender Portal sign up
- https://supplysouthampton.esourcingportal.com
  Tender Portal Sign Up

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c141b61-9233-4e91-8a6e-6423ee7ded47. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c141b61-9233-4e91-8a6e-6423ee7ded47.json.