---
title: "PROVISION OF TELEPHONY SERVICES"
ocid: "ocds-b5fd17-1c1df941-31d4-4774-ba54-6bb29f73dca6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c1df941-31d4-4774-ba54-6bb29f73dca6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c1df941-31d4-4774-ba54-6bb29f73dca6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c1df941-31d4-4774-ba54-6bb29f73dca6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2017-04-27"
---

# PROVISION OF TELEPHONY SERVICES

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-1c1df941-31d4-4774-ba54-6bb29f73dca6

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## Summary

The procurement process for the "Provision of Telephony Services" has been conducted by the Crown Commercial Service, and aims to renew the existing core telephony services for the DVLA, primarily based in Swansea. The tender, valued at approximately £769,248.84, covers voice services, internet access, and voice network circuits for a period of three years, with an option for two one-year extensions. The procurement is currently complete, and the main delivery addresses include various DVLA premises in Swansea, with the potential for services to extend across the UK to accommodate remote workers. The tender period closed on 5 August 2016, and the contract commenced on 21 October 2016, running through to 20 October 2019.

This tender presents a significant opportunity for businesses specialising in telecommunication services, particularly those that can deliver reliable and scalable voice services. Small and medium enterprises (SMEs) are encouraged to engage, especially those with capabilities in managed internet lines, electronic billing, and non-geographic call routing. This is a lucrative contract for companies looking to expand their portfolio within the public sector, particularly those with the capacity to support additional government departments should the DVLA require further service extensions.

## Notice

This requirement is for the renewal of existing DVLA core telephony services including call charges and line rental. The current contract is due to expire July 2016. However, DVLA have contingency extension options in place to cover services whilst the tender is concluded if required. The majority of services will be delivered to DVLA premises in Swansea, which include the DVLA Contact Centre based at Swansea Vale which handles the main incoming NGN traffic. The Contact Centre is located at SA7 0EE and supports some 1100 staff, Ty Felin located at Fforestfach SA 4AW, supporting some sixty staff with very low usage, and DVLA main site located at Longview Rd SA6 7JL which supports the majority of the DDI traffic and some five thousand staff. However, please note that DVLA also has a number of remote and home workers which could require services across the whole of the United Kingdom. The tender is for continuation of DVLA's voice services, internet access and voice network circuits for the next three years, with the option to extend for two further periods of one year each. Voice services will include but are not limited to delivery of; Non geographic traffic for both 0300 and 0906 numbers Outbound calls Rental of circuits such as ISDN30, ISDN2, analogue lines, broadband circuits, managed internet lines, SIP trunks and WAN links etc. Requirements include reliability of service, online management of our nongeographic call routing, electronic billing and auditing and MI. The requirement should also include capacity and capability to scale provisions in preparation for an extension of the services to provide Telephony to Other Government Depts (OGDs). While it is anticipated that this extension of the Service to OGDs will take place, this will be at the request and discretion of the DVLA.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/851cf926-0cdb-4fef-ab47-44f7eea2588c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2017 |
| Submission deadline | 5 Aug 2016 |
| Future notice date | Not specified |
| Award date | 19 Oct 2016 |
| Contract period | 20 Oct 2016 - 20 Oct 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £769,248 |
| Lots value | Not specified |
| Awards value | £769,248 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 27 Apr 2017 at 10:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/851cf926-0cdb-4fef-ab47-44f7eea2588c
- 27 Apr 2017 at 10:11 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/851cf926-0cdb-4fef-ab47-44f7eea2588c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/851cf926-0cdb-4fef-ab47-44f7eea2588c
  27th April 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9c3bda1b-b8e0-45ad-8a46-44a08dafcc8c
  Redacted Contract Award letter
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/736d4068-c060-4b9a-beb8-4ca3cf980362
  Redacted Call Off order form

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c1df941-31d4-4774-ba54-6bb29f73dca6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c1df941-31d4-4774-ba54-6bb29f73dca6.json.