---
title: "Provision of Service Desk Improvement for NHS Arden & GEM CSU"
ocid: "ocds-b5fd17-1c34225d-f99f-43a7-87eb-f8cf11d9fe9f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c34225d-f99f-43a7-87eb-f8cf11d9fe9f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c34225d-f99f-43a7-87eb-f8cf11d9fe9f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c34225d-f99f-43a7-87eb-f8cf11d9fe9f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ARDEN AND GEM CSU"
published: "2022-03-31"
---

# Provision of Service Desk Improvement for NHS Arden & GEM CSU

Buyer: NHS ARDEN AND GEM CSU  
Current stage: Award  
OCID: ocds-b5fd17-1c34225d-f99f-43a7-87eb-f8cf11d9fe9f

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## Summary

The procurement process involves NHS Arden and GEM CSU, which has initiated a tender for the "Provision of Service Desk Improvement" within the IT services industry, specifically focusing on consulting and software development. This contractual engagement is part of a selective procurement method, executed as a call-off from the Crown Commercial Services RM6187 Management Consultancy Framework Three (MCF3), under Lot 2: Strategy & Policy. The tender period concluded on 11th February 2022, and the contract is effective from 25th February 2022 through to 30th June 2022, situated in the East Midlands, England.

This tender presents significant growth opportunities for small and medium-sized enterprises (SMEs) specialising in IT services, particularly those offering consulting and support solutions. As the procurement was awarded to MASON ADVISORY LTD, businesses with expertise in managing IT service improvements and customer support enhancements would be well-positioned to compete in similar future tenders. The ability to adapt and provide innovative solutions will be key for firms looking to expand their footprint in the public sector contracts.

## Notice

Provision of Service Desk Improvement for NHS Arden & GEM CSU. Procured under the Crown Commercial Services RM6187 Management Consultancy Framework Three (MCF3) - Lot 2: Strategy & Policy.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bd23b316-3161-43d8-b3f8-2826cd44f3c3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2022 |
| Submission deadline | 11 Feb 2022 |
| Future notice date | Not specified |
| Award date | 23 Mar 2022 |
| Contract period | 25 Feb 2022 - 30 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £320,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ARDEN AND GEM CSU |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE1 3QT |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Darley |
| Westminster constituency | Derby North |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MASON ADVISORY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 Mar 2022 at 13:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bd23b316-3161-43d8-b3f8-2826cd44f3c3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bd23b316-3161-43d8-b3f8-2826cd44f3c3
  31st March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/2c8528d0-f09f-4d0a-991c-587a6b96a646

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c34225d-f99f-43a7-87eb-f8cf11d9fe9f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c34225d-f99f-43a7-87eb-f8cf11d9fe9f.json.