---
title: "ITS190145 Enhanced Voice Recognition Telephony"
ocid: "ocds-b5fd17-1c3d2b72-6f14-4bec-9766-6a95773c5a8b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c3d2b72-6f14-4bec-9766-6a95773c5a8b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c3d2b72-6f14-4bec-9766-6a95773c5a8b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c3d2b72-6f14-4bec-9766-6a95773c5a8b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEEDS CITY COUNCIL"
published: "2022-05-23"
---

# ITS190145 Enhanced Voice Recognition Telephony

Buyer: LEEDS CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1c3d2b72-6f14-4bec-9766-6a95773c5a8b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c3d2b72-6f14-4bec-9766-6a95773c5a8b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1c3d2b72-6f14-4bec-9766-6a95773c5a8b.json)

## Summary

The Leeds City Council is seeking a supplier for the procurement titled "ITS190145 Enhanced Voice Recognition Telephony," which encompasses support and maintenance services from 21 January 2022 to 20 January 2024. The procurement process utilised a direct award method, and the tender was officially completed on 20 May 2022. The award, valued at £60,714, was announced on 23 May 2022, with the contract period commencing on the same day and extending until January 2024. This procurement falls under the industry category of industry-specific software packages, with a delivery location covering the United Kingdom and certain overseas territories.

This contract presents an opportunity for businesses specialising in technology and telecom services, particularly those with expertise in voice recognition and telephony solutions. Companies, especially SMEs, looking to enhance their portfolio in software and services for public sector clients would find this tender relevant. The existing contract's active status may also indicate potential future opportunities for similar services as the council may evaluate further needs in this domain.

## Notice

Enhanced Voice Recognition Telephony - Support and Maintenance for period 21/01/2022 to 20/01/2024

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a67d4ff6-543b-4744-8e0f-8daab47c6237 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2022 |
| Submission deadline | 20 May 2022 |
| Future notice date | Not specified |
| Award date | 22 May 2022 |
| Contract period | 22 May 2022 - 20 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £60,714 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS CITY COUNCIL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 1UR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 23 May 2022 at 11:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a67d4ff6-543b-4744-8e0f-8daab47c6237

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a67d4ff6-543b-4744-8e0f-8daab47c6237
  23rd May 2022 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=47274&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104105
  User / Company

## Notice URLs

- https://www.leeds.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c3d2b72-6f14-4bec-9766-6a95773c5a8b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c3d2b72-6f14-4bec-9766-6a95773c5a8b.json.