---
title: "Recycling Centre Booking - Telephony Service"
ocid: "ocds-b5fd17-1c473080-4564-47b3-9b94-f55db39a9a00"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c473080-4564-47b3-9b94-f55db39a9a00"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c473080-4564-47b3-9b94-f55db39a9a00.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c473080-4564-47b3-9b94-f55db39a9a00.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HAMPSHIRE COUNTY COUNCIL"
published: "2024-08-29"
---

# Recycling Centre Booking - Telephony Service

Buyer: HAMPSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1c473080-4564-47b3-9b94-f55db39a9a00

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## Summary

Hampshire County Council has awarded a contract for the "Recycling Centre Booking - Telephony Service" to Angel Call Handling LTD. This tender, classified under Telephone-answering services (CPV code 79510000), aims to appoint a call handling operator to support residents in booking appointments for household waste recycling centres via telephone. The contract, valued at £80,000, will commence on 30th September 2024 and run until 29th September 2026. The procurement process, conducted through a limited method involving competitive quotations below the threshold, completed its tender period on 27th August 2024.

This tender presents significant growth opportunities for businesses specialising in telephony and call handling services. Small and medium-sized enterprises (SMEs) are particularly well-suited to compete for such contracts due to the competitive quotation method used. Providing a critical service to Hampshire residents, this contract can help businesses establish or enhance relationships with local government bodies. Enterprises experienced in customer service, particularly those adept in managing booking systems, are perfectly positioned to excel in this tender opportunity.

## Notice

Hampshire County Council are looking to appoint an experienced and capable call handling operator to manage their Household Waste Recycling Centre Telephone Booking Service. This service provides booking support to residents who are unable to book an appointment to visit the recycling centre online

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2a817c57-e46e-4a29-9770-6c1ae47f532d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Aug 2024 |
| Submission deadline | 27 Aug 2024 |
| Future notice date | Not specified |
| Award date | 27 Aug 2024 |
| Contract period | 29 Sep 2024 - 29 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | £80,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HAMPSHIRE COUNTY COUNCIL |
| Locality | WINCHESTER |
| Post town | Southampton |
| Postcode | SO23 8UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Winchester |
| Electoral ward | St Michael |
| Westminster constituency | Winchester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ANGEL CALL HANDLING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 29 Aug 2024 at 09:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2a817c57-e46e-4a29-9770-6c1ae47f532d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2a817c57-e46e-4a29-9770-6c1ae47f532d
  29th August 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c473080-4564-47b3-9b94-f55db39a9a00. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c473080-4564-47b3-9b94-f55db39a9a00.json.