---
title: "DDaT21223 - Telephony Resilience Support"
ocid: "ocds-b5fd17-1c58fdb5-2632-4705-92e4-29462fcce9dc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c58fdb5-2632-4705-92e4-29462fcce9dc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c58fdb5-2632-4705-92e4-29462fcce9dc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c58fdb5-2632-4705-92e4-29462fcce9dc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2021-04-12"
---

# DDaT21223 - Telephony Resilience Support

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-1c58fdb5-2632-4705-92e4-29462fcce9dc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c58fdb5-2632-4705-92e4-29462fcce9dc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1c58fdb5-2632-4705-92e4-29462fcce9dc.json)

## Summary

The procurement process involves UK Shared Business Services Limited, which has awarded the contract titled "DDaT21223 - Telephony Resilience Support" within the telecommunications industry. The award relates to the provision of ongoing support for a telephony service via the G-Cloud 12 Framework Agreement, with a total contract value of £80,679.30. The contract period starts on 1st April 2021 and continues until 30th April 2022. The initial tender process has been completed, and the award notice was published on 12th April 2021.

This tender presents a significant opportunity for businesses specialising in telecommunications services, particularly those offering managed services and support for telephony systems. Small and medium-sized enterprises (SMEs) capable of providing such services would be well-positioned to compete in future tenders, capitalising on the growing demand for telephony resilience solutions in the public sector.

## Notice

*** Please note this is an Award Notice, not a Call for Competition *** This award is for the provision of support for telephony as a service, requiring ongoing support for UK SBS's SIP Trunk Managed Service which covers Call Centres and the telephony Service. This is to include Active and Standby as well as cover call charges. This award was made through G-Cloud 12 Framework Agreement (RM1557.12)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/31a1378d-a754-49eb-9301-99a9462d8ec8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Apr 2021 |
| Submission deadline | 31 Mar 2021 |
| Future notice date | Not specified |
| Award date | 31 Mar 2021 |
| Contract period | 31 Mar 2021 - 30 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,679 |
| Lots value | Not specified |
| Awards value | £80,679 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SCB GLOBAL |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services

### Codes

- 32412100 - Telecommunications network
- 64200000 - Telecommunications services

## Release History

- 12 Apr 2021 at 14:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/31a1378d-a754-49eb-9301-99a9462d8ec8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/31a1378d-a754-49eb-9301-99a9462d8ec8
  12th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/669c95b0-2d08-46cb-a8b8-9f33c1d08f54
  DDaT21223 - G-Cloud-12-Call-Off-Contract - Countersigned Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c58fdb5-2632-4705-92e4-29462fcce9dc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c58fdb5-2632-4705-92e4-29462fcce9dc.json.