---
title: "Covid 19 Vaccination Programme - Service Desk"
ocid: "ocds-b5fd17-1c5afae1-9fff-4156-a4e9-30ad560c1e8f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c5afae1-9fff-4156-a4e9-30ad560c1e8f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c5afae1-9fff-4156-a4e9-30ad560c1e8f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c5afae1-9fff-4156-a4e9-30ad560c1e8f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2021-03-03"
---

# Covid 19 Vaccination Programme - Service Desk

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-1c5afae1-9fff-4156-a4e9-30ad560c1e8f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c5afae1-9fff-4156-a4e9-30ad560c1e8f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1c5afae1-9fff-4156-a4e9-30ad560c1e8f.json)

## Summary

The procurement process concerns the Covid 19 Vaccination Programme - Service Desk, facilitated by NHS England, located in Leeds, England. The contract, valued at £1,035,283, falls under the Helpdesk services category (CPV Code: 72253100). The procurement was initiated through a limited, negotiated procedure without prior publication, and the contract period commenced on 17th November 2020, concluding on 31st May 2021. The tender was published on 3rd March 2021, subsequent to its award date, reflecting its completion status.

This tender presents substantial growth opportunities for businesses specialising in IT services and helpdesk support. Companies able to deliver comprehensive communication solutions related to public health initiatives, particularly those experienced in large-scale service desks, would be well-positioned to engage in future similar contracts. With the focus on supporting NHS professionals in vaccination efforts, businesses that can demonstrate reliability and capability in service delivery will find themselves competitive in this sector.

## Notice

The Service Desk will act as a Single Point of Contact providing an incident advice, guidance and log-and-referral service for all NHSE/I and associate professionals working in the Vaccination Programme.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/099acbec-d8e3-4aec-89e1-9eafb296e145 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2021 |
| Submission deadline | 13 Nov 2020 |
| Future notice date | Not specified |
| Award date | 17 Nov 2020 |
| Contract period | 17 Nov 2020 - 31 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,035,283 |
| Lots value | Not specified |
| Awards value | £1,035,283 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATOS IT SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253100 - Helpdesk services

## Release History

- 3 Mar 2021 at 16:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/099acbec-d8e3-4aec-89e1-9eafb296e145

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/099acbec-d8e3-4aec-89e1-9eafb296e145
  3rd March 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c5afae1-9fff-4156-a4e9-30ad560c1e8f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c5afae1-9fff-4156-a4e9-30ad560c1e8f.json.