---
title: "Call Handling"
ocid: "ocds-b5fd17-1c62f9bf-4bdd-4a34-91c8-24a15f7121e5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c62f9bf-4bdd-4a34-91c8-24a15f7121e5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c62f9bf-4bdd-4a34-91c8-24a15f7121e5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c62f9bf-4bdd-4a34-91c8-24a15f7121e5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST DORSET DISTRICT COUNCIL"
published: "2018-04-04"
---

# Call Handling

Buyer: WEST DORSET DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1c62f9bf-4bdd-4a34-91c8-24a15f7121e5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c62f9bf-4bdd-4a34-91c8-24a15f7121e5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1c62f9bf-4bdd-4a34-91c8-24a15f7121e5.json)

## Summary

The recent procurement process involves the renewal of call handling software, titled "Call Handling," initiated by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council, and North Dorset District Council. This contract falls within the software package and information systems industry category and is valued at £36,361.30. The procurement method utilised is a selective process via a framework agreement (G Cloud 9), with the tender period concluding on 1 March 2018. The contract is set to commence on 26 May 2018 and will run until 25 May 2019, with delivery expected in the South West region of the United Kingdom.

This tender presents a significant opportunity for businesses in the software services sector, particularly those specialising in call handling solutions or related technologies. Companies that have experience working with framework agreements and can provide timely and efficient software implementation would be well-suited to compete for similar contracts. The established relationship and expertise demonstrated by INFORM COMMUNICATIONS LTD, the awarded supplier, underscore the importance of track record in this competitive arena.

## Notice

Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and North Dorset District Council Procured via a framework - G cloud 9. service id 356177055381325. Inform are the sole supplier on this framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9949b65c-5fd9-4a32-a680-f5a09afb54cc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2018 |
| Submission deadline | 1 Mar 2018 |
| Future notice date | Not specified |
| Award date | 2 Apr 2018 |
| Contract period | 25 May 2018 - 25 May 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £36,361 |
| Lots value | Not specified |
| Awards value | £36,361 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST DORSET DISTRICT COUNCIL |
| Locality | DORCHESTER |
| Post town | Dorchester |
| Postcode | DT1 1UZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK64 Dorset |
| Local authority | Dorset |
| Electoral ward | Dorchester West |
| Westminster constituency | West Dorset |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFORM COMMUNICATIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Apr 2018 at 09:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9949b65c-5fd9-4a32-a680-f5a09afb54cc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9949b65c-5fd9-4a32-a680-f5a09afb54cc
  4th April 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c62f9bf-4bdd-4a34-91c8-24a15f7121e5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c62f9bf-4bdd-4a34-91c8-24a15f7121e5.json.