---
title: "712238452 - Provision of Subscriber Contract Relationship Manager"
ocid: "ocds-b5fd17-1c63e5a4-9d3c-48ef-80b0-0eb37f3ff00b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c63e5a4-9d3c-48ef-80b0-0eb37f3ff00b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c63e5a4-9d3c-48ef-80b0-0eb37f3ff00b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c63e5a4-9d3c-48ef-80b0-0eb37f3ff00b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE"
published: "2024-11-19"
---

# 712238452 - Provision of Subscriber Contract Relationship Manager

Buyer: MINISTRY OF DEFENCE  
Current stage: Award  
OCID: ocds-b5fd17-1c63e5a4-9d3c-48ef-80b0-0eb37f3ff00b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c63e5a4-9d3c-48ef-80b0-0eb37f3ff00b)  
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## Summary

The Ministry of Defence has awarded a contract for the provision of a Subscriber Contract Relationship Manager, under tender ID 712238452. This procurement falls under the industry category of Software package and information systems (CPV code 48000000) and is aimed at deploying a fully integrated Customer Relationship Management (CRM) Tool. The CRM will enhance communication with, and support for, Service Personnel, veterans, and their families. The contract, valued at £808,092, will run from 13th November 2024 to 12th November 2028 with service delivery centred at the postcode DT11 8RH. This procurement process reached the award stage on 19th November 2024, following a negotiated procedure without prior publication due to it being a limited procurement method.

This tender represents a significant opportunity for businesses specialising in CRM tools and software solutions, especially those with experience in serving government or defence sectors. Small and medium-sized enterprises (SMEs) will find this contract particularly appealing, as the procurement explicitly mentions suitability for such organisations. This project not only offers a revenue opportunity but also the chance to build strong relationships with a high-profile buyer like the Ministry of Defence, potentially leading to further contracts in the public sector. The awarded supplier, Dataware Consultancy Centre Limited, has secured this notable contract, underscoring the potential success for well-prepared, agile businesses in this industry.

## Notice

The requirement is for a fully integrated Customer Relationship Management (CRM) Tool, to improve the communication with, management of, and support to Service Personnel (Regulars and Reserves), veterans and families (including the bereaved).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fced895f-93e3-4be1-a87f-2789ea11dad9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Nov 2024 |
| Submission deadline | 31 Oct 2024 |
| Future notice date | Not specified |
| Award date | 13 Nov 2024 |
| Contract period | 13 Nov 2024 - 12 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £808,092 |
| Lots value | Not specified |
| Awards value | £808,092 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE |
| Locality | ANDOVER |
| Post town | Salisbury |
| Postcode | SP11 8HJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Test Valley |
| Electoral ward | Andover Millway |
| Westminster constituency | North West Hampshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DATAWARE CONSULTANCY CENTRE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Nov 2024 at 08:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fced895f-93e3-4be1-a87f-2789ea11dad9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fced895f-93e3-4be1-a87f-2789ea11dad9
  19th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/abf5bcca-2114-4b0f-bbc2-2421550e6835
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d04639a6-fb26-4a64-b268-f84c7c3b2e10
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d2c04c46-dff4-4108-b209-500e04ac6246

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c63e5a4-9d3c-48ef-80b0-0eb37f3ff00b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c63e5a4-9d3c-48ef-80b0-0eb37f3ff00b.json.