---
title: "Provision of a Corporate Automatic Call Distribution System & Associated Services"
ocid: "ocds-b5fd17-1c6ada5b-619b-4db9-9723-0868ad8d319f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c6ada5b-619b-4db9-9723-0868ad8d319f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c6ada5b-619b-4db9-9723-0868ad8d319f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c6ada5b-619b-4db9-9723-0868ad8d319f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTER CITY COUNCIL"
published: "2018-03-31"
---

# Provision of a Corporate Automatic Call Distribution System & Associated Services

Buyer: LEICESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1c6ada5b-619b-4db9-9723-0868ad8d319f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c6ada5b-619b-4db9-9723-0868ad8d319f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1c6ada5b-619b-4db9-9723-0868ad8d319f.json)

## Summary

Leicester City Council has completed the procurement process for the "Provision of a Corporate Automatic Call Distribution System & Associated Services" with a total contract value of £1,000,000. This procurement falls under the services category, specifically related to software packages and information systems. The tender was conducted through a selective procurement method and was finalised on 26th March 2018. The contract commenced on 1st April 2018 and will last until 31st March 2028. The project will be delivered in Leicester, located in the East Midlands of the United Kingdom.

This opportunity is ideal for businesses specialising in telecommunications and call distribution systems, particularly those with experience integrating solutions with Microsoft Lync. Small to medium-sized enterprises (SMEs) can greatly benefit from participating in future similar tenders, demonstrating their expertise in large-scale ACD systems. Engaging in supply for public sector contracts can significantly expand their market presence and portfolio, leading to potential growth and collaboration with local authorities.

## Notice

Leicester City Council is seeking suppliers with a proven track record in providing an Automatic Call Distribution system. The Council requires qualified suppliers who have experience of providing a large ACD system to accommodate the Council's needs. The system will need to integrate with the Council's Microsoft Lync telephony system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2624e234-eaa4-47ce-a666-d65c2fb2c593 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2018 |
| Submission deadline | 26 Mar 2018 |
| Future notice date | Not specified |
| Award date | 25 Mar 2018 |
| Contract period | 31 Mar 2018 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £1,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTER CITY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE1 6TH |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMILLAN |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 31 Mar 2018 at 12:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2624e234-eaa4-47ce-a666-d65c2fb2c593

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2624e234-eaa4-47ce-a666-d65c2fb2c593
  31st March 2018 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=310290816
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c6ada5b-619b-4db9-9723-0868ad8d319f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c6ada5b-619b-4db9-9723-0868ad8d319f.json.