---
title: "Outsourced Casework services"
ocid: "ocds-b5fd17-1c7373d4-de22-4bec-857b-44ad94bc9e0e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c7373d4-de22-4bec-857b-44ad94bc9e0e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c7373d4-de22-4bec-857b-44ad94bc9e0e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c7373d4-de22-4bec-857b-44ad94bc9e0e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOUSING OMBUDSMAN SERVICE"
published: "2019-04-25"
---

# Outsourced Casework services

Buyer: HOUSING OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-1c7373d4-de22-4bec-857b-44ad94bc9e0e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c7373d4-de22-4bec-857b-44ad94bc9e0e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1c7373d4-de22-4bec-857b-44ad94bc9e0e.json)

## Summary

The Housing Ombudsman Service in London has recently completed a procurement process for outsourced casework services, with a total contract value of £181,000. The contract was awarded on 25 April 2019 and will be effective from 6 May 2019 until 5 May 2020. The tender process was conducted using an open procedure, which allows any interested party to submit bids, and the contract will serve various locations, including the United Kingdom and British Overseas Territories.

This contract presents a substantial opportunity for businesses that specialise in administrative services, particularly those capable of handling casework support efficiently. Businesses that are well-suited to compete may include established administrative service providers as well as firms with expertise in public sector services. Engaging with this procurement can enhance business visibility and foster growth within the public procurement landscape.

## Notice

This is a notice for the award of contract following a tender exercise

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0a7fe6c5-fcbc-4825-b314-fb6583dd4f3c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2019 |
| Submission deadline | 18 Apr 2019 |
| Future notice date | Not specified |
| Award date | 24 Apr 2019 |
| Contract period | 5 May 2019 - 5 May 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £181,000 |
| Lots value | Not specified |
| Awards value | £181,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9GE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Blackwall & Cubitt Town |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SIGMA FINANCIAL GROUP |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75100000 - Administration services

## Release History

- 25 Apr 2019 at 07:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0a7fe6c5-fcbc-4825-b314-fb6583dd4f3c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0a7fe6c5-fcbc-4825-b314-fb6583dd4f3c
  25th April 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c7373d4-de22-4bec-857b-44ad94bc9e0e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c7373d4-de22-4bec-857b-44ad94bc9e0e.json.