---
title: "NGO Guardian and Enquiries Management System"
ocid: "ocds-b5fd17-1c78271b-78b5-4ecb-a7ed-a38e21e59b5e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c78271b-78b5-4ecb-a7ed-a38e21e59b5e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c78271b-78b5-4ecb-a7ed-a38e21e59b5e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c78271b-78b5-4ecb-a7ed-a38e21e59b5e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2025-01-20"
---

# NGO Guardian and Enquiries Management System

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-1c78271b-78b5-4ecb-a7ed-a38e21e59b5e

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## Summary

The Care Quality Commission (CQC) has awarded a contract for the NGO Guardian and Enquiries Management System to KAINOS WORKSMART LIMITED. This contract falls under the industry category of software implementation services, aimed at enhancing the operational capabilities of the National Guardian Office (NGO). The contract, valued at approximately £517,013, covers a period from 8 November 2024 to 7 November 2032. The procurement process was conducted via a call-off from a framework agreement under the CCS Software Design and Implementation Services Agreement (RM6193), following a competitive selection process. The project will be executed in England, United Kingdom, with the award notice published on 20 January 2025.

This tender represents significant opportunities for businesses specialising in software implementation services, particularly those with expertise in Microsoft Dynamics 365. The contract involves developing a comprehensive enquiries/case management solution, which includes functionalities such as enquiries management, a registration portal for guardians, uploading guardian details to the NGO website, and managing anonymised data sets. Large-scale businesses with strong technical capabilities in software design and implementation, especially within the public sector, are well-suited to compete for such contracts, fostering long-term growth and partnerships within the public healthcare framework.

## Notice

This is a Contract Award Notice. The Care Quality Commission (CQC) on behalf of National Guardian Office (NGO) requires a new enquiries/case management solution (based on MS Dynamics 365) to fulfil four main business functions: 1. Log and Process Day to day Enquiries Management 2. Provide Guardians Registration Portal 3. Upload Registered Guardians Details to NGO Website 4. Anonymised Data Sets This procurement was undertaken through the CCS Software Design and Implementation Services Agreement (RM6193), following the Further Competition process. The Contract is awarded for a total period of 96 months. Total Awarded Value is maximum of all charges including all optional contract extensions. Contract Reference: CQC NGO 018

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fbed4d8b-e5a5-48d3-bbaf-2f0fe47711c6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2025 |
| Submission deadline | 15 Aug 2024 |
| Future notice date | Not specified |
| Award date | 17 Dec 2024 |
| Contract period | 8 Nov 2024 - 7 Nov 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £517,012 |
| Lots value | Not specified |
| Awards value | £517,013 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KAINOS WORKSMART |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72263000 - Software implementation services

## Release History

- 20 Jan 2025 at 11:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fbed4d8b-e5a5-48d3-bbaf-2f0fe47711c6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fbed4d8b-e5a5-48d3-bbaf-2f0fe47711c6
  20th January 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fc148111-8c3d-4524-8a75-0e055519d6df
  20240613 Framework-Schedule-6-Order-Form_CQC_MSC_v0.2 Final 3_Redacted

## Provenance

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