---
title: "Transition to World Class Operations"
ocid: "ocds-b5fd17-1c80578a-b58b-4f8b-a736-54eebd4ab8da"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c80578a-b58b-4f8b-a736-54eebd4ab8da"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c80578a-b58b-4f8b-a736-54eebd4ab8da.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c80578a-b58b-4f8b-a736-54eebd4ab8da.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2019-10-08"
---

# Transition to World Class Operations

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-1c80578a-b58b-4f8b-a736-54eebd4ab8da

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c80578a-b58b-4f8b-a736-54eebd4ab8da)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1c80578a-b58b-4f8b-a736-54eebd4ab8da.json)

## Summary

The Department for Work and Pensions, located in Manchester, issued a tender for the contract titled "Transition to World Class Operations." This contract, initiated on 8th April 2019 and completed on 20th September 2019, pertains to the IT services industry, specifically consulting, software development, internet, and support. The contract was awarded to IBM UK Ltd with a total value of £4,795,740 and utilised a selective procurement method through a call-off from a framework agreement. The tender period concluded on 5th April 2019, and the contract has now reached completion.

This tender presents a valuable opportunity for businesses specialising in IT consultancy and software development to explore similar contracts and engagements in the future. Companies with capabilities in transformational improvement and operational efficiency, especially those experienced in public sector contracts, would be well-positioned to compete for upcoming tenders of a similar nature, allowing them to expand their service offerings and client base within government sectors.

## Notice

A 5 month transitional contract which will embed the transformational and continuous improvement work undertaken as part of World Class Services into standard ways of working within the Department (World Class Operations) with the Supplier off-boarded at the end of this contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e01a5668-8878-4b4c-92fe-789cf935cd65 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Oct 2019 |
| Submission deadline | 5 Apr 2019 |
| Future notice date | Not specified |
| Award date | 4 Apr 2019 |
| Contract period | 7 Apr 2019 - 20 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,795,740 |
| Lots value | Not specified |
| Awards value | £4,795,740 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IBM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Oct 2019 at 16:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e01a5668-8878-4b4c-92fe-789cf935cd65

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e01a5668-8878-4b4c-92fe-789cf935cd65
  8th October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8570615e-35af-4e01-b59e-3dc64363f2e7
  Transition to World Class Operations Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c80578a-b58b-4f8b-a736-54eebd4ab8da. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c80578a-b58b-4f8b-a736-54eebd4ab8da.json.