---
title: "DWP Automated Telephony Enquiry - Lot 1"
ocid: "ocds-b5fd17-1c83d6a3-2aca-4e98-9cb3-2feec0c90867"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c83d6a3-2aca-4e98-9cb3-2feec0c90867"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c83d6a3-2aca-4e98-9cb3-2feec0c90867.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c83d6a3-2aca-4e98-9cb3-2feec0c90867.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-09-13"
---

# DWP Automated Telephony Enquiry - Lot 1

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-1c83d6a3-2aca-4e98-9cb3-2feec0c90867

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c83d6a3-2aca-4e98-9cb3-2feec0c90867)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1c83d6a3-2aca-4e98-9cb3-2feec0c90867.json)

## Summary

The Department for Work and Pensions has awarded a contract for the provision of ATE Lot 1 services via Smartnumbers Software as a Service solution. The contract is valued at £7,922,372.40 and was awarded to British Telecommunications. The procurement method used was selective, with a call-off from a dynamic purchasing system. The contract period is set to run from March 31, 2023, to March 30, 2026.

This tender opportunity from the Department for Work and Pensions presents business growth opportunities for companies in the information technology services sector. Businesses providing IT services, especially those with experience in telephony services and software solutions, are well-suited to compete in this procurement process. The contract value and the long contract period offer stability and growth potential for successful bidders.

## Notice

Provision of ATE Lot 1 services via Smartnumbers Software as a Service solution Additional information: Lowest value represents contract awarded value excluding VAT. Highest value represents contract awarded value including VAT plus estimated extension charges including VAT.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b2a7a264-f159-469c-a069-a8f787d57938 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2023 |
| Submission deadline | 20 Aug 2021 |
| Future notice date | Not specified |
| Award date | 30 Mar 2023 |
| Contract period | 30 Mar 2023 - 30 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,922,372 |
| Lots value | Not specified |
| Awards value | £4,891,055 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 13 Sep 2023 at 12:18 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b2a7a264-f159-469c-a069-a8f787d57938
- 13 Sep 2023 at 10:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b2a7a264-f159-469c-a069-a8f787d57938

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b2a7a264-f159-469c-a069-a8f787d57938
  13th September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1e4f84a2-be99-4013-9afa-34713dfb3fc8
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c83d6a3-2aca-4e98-9cb3-2feec0c90867. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c83d6a3-2aca-4e98-9cb3-2feec0c90867.json.