---
title: "CWC21023 - Wolverhampton Independent Health Complaints Advocacy Service (WHACS)"
ocid: "ocds-b5fd17-1c93edff-d5d0-4613-a69e-045cb81be227"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c93edff-d5d0-4613-a69e-045cb81be227"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1c93edff-d5d0-4613-a69e-045cb81be227.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1c93edff-d5d0-4613-a69e-045cb81be227.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WOLVERHAMPTON CITY COUNCIL"
published: "2022-07-20"
---

# CWC21023 - Wolverhampton Independent Health Complaints Advocacy Service (WHACS)

Buyer: WOLVERHAMPTON CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1c93edff-d5d0-4613-a69e-045cb81be227

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## Summary

The City of Wolverhampton Council is procuring a new Independent Health Complaints Advocacy Service (IHCAS), known as Wolverhampton Health Advocacy Complaints Service (WHACS), to replace the existing contract expiring on 31 March 2022. This procurement is classified under the health and social work services category and follows an open procedure. The contract period will commence on 1 April 2022 and conclude on 15 October 2023. The tender period for submission of bids ends on 17 December 2021, and service delivery will focus on empowering individuals in navigating NHS complaints processes.

This tender presents significant opportunities for organisations specialising in health advocacy and support services to grow their business within the public sector. Suitable competitors may include SMEs and voluntary, community, and social enterprise (VCSE) organisations that possess experience in delivering advocacy services. Collaborating with local health services and understanding the regulatory framework established by the Health and Social Care Act 2012 will be advantageous for prospective bidders aiming to secure this contract.

## Notice

The City of Wolverhampton Council intends to procure a new Independent Health Complaints Advocacy Service (IHCAS) locally branded as Wolverhampton Health Advocacy Complaints Service (WHACS). The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current Independent Health Complaints Advocacy Service contract ends on 31 March 2022. The Council plans to procure a stand-alone replacement Service which will commence in April 2022, and end in October 2023 to align with other statutory advocacy services. Wolverhampton is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they have received. Supporting individuals to go through to the Health Service Ombudsman may also be necessary. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will enable local people to make and resolve complaints in relation to the following services: * All NHS Trusts and NHS Bodies including NHS Foundation Trusts, * Family Health Services provided for the NHS by GPs, Dentists, Opticians or Pharmacists and other health care practitioners, * Clinical Care Groups or ensuing organisation/s, * Private health care establishments if the treatment has been paid for by the NHS, * All other health services commissioned by NHS funding. Please see the tender documents for further information. Light Touch Regime: The subject matter of this procurement process relates to the delivery of services which are listed to in Chapter 3, Section 7 to the PCR 2015 regulations. As such the full regime set out in the regulations will not apply to the award of the contract. Consequently, the procurement process adopted by the Commissioners has been developed in accordance with Regulation 76 of the regulations and in particular in accordance with the fundamental public procurement principles of transparency and equal treatment. For the avoidance of doubt this means that the Commissioners have adopted an open procedure described in the associated tender documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2c2206a1-c856-4fdf-b7c1-a0896bcdcf3e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jul 2022 |
| Submission deadline | 17 Dec 2021 |
| Future notice date | Not specified |
| Award date | 14 Feb 2022 |
| Contract period | 31 Mar 2022 - 15 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | £75,120 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOLVERHAMPTON CITY COUNCIL |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | POHWER |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 20 Jul 2022 at 09:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2c2206a1-c856-4fdf-b7c1-a0896bcdcf3e
- 16 Nov 2021 at 14:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4c9bf5f4-0eb4-4b27-944b-b606ebd52165

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2c2206a1-c856-4fdf-b7c1-a0896bcdcf3e
  20th July 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/4c9bf5f4-0eb4-4b27-944b-b606ebd52165
  16th November 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.wolverhampton.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1c93edff-d5d0-4613-a69e-045cb81be227. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1c93edff-d5d0-4613-a69e-045cb81be227.json.