---
title: "GB-Sheffield: British Business Bank - Customer Journey Mapping"
ocid: "ocds-b5fd17-1ca30775-84e3-4f7e-80a4-78b1df52d4d4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ca30775-84e3-4f7e-80a4-78b1df52d4d4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1ca30775-84e3-4f7e-80a4-78b1df52d4d4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1ca30775-84e3-4f7e-80a4-78b1df52d4d4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH BUSINESS BANK"
published: "2023-03-07"
---

# GB-Sheffield: British Business Bank - Customer Journey Mapping

Buyer: BRITISH BUSINESS BANK  
Current stage: Award  
OCID: ocds-b5fd17-1ca30775-84e3-4f7e-80a4-78b1df52d4d4

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## Summary

The British Business Bank has awarded a contract with the title "Customer Journey Mapping" to Lens Consulting Ltd. The procurement stage was an open procedure, and the contract value is £166,500. The contract period is from 27th February 2023 to 26th February 2024. The procurement aimed at obtaining consultancy services in the business and management category.

This tender by the British Business Bank offers business opportunities for enterprises specialising in business and management consultancy services. Small or medium enterprises (SMEs) can particularly benefit from this opportunity. The location of the procurement is in Sheffield, UK. The tender allows for the expression of interest until the tender period end date of 16th February 2023.

## Notice

British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank This will include translation of' BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying: How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and Which internal ('back-stage') processes underpin the delivery of which customer journeys Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3b872d88-ec92-4136-a7bf-8179cf1825a6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Mar 2023 |
| Submission deadline | 16 Feb 2023 |
| Future notice date | Not specified |
| Award date | 16 Feb 2023 |
| Contract period | 27 Feb 2023 - 26 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £166,500 |
| Lots value | Not specified |
| Awards value | £166,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH BUSINESS BANK |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2GQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LENS CONSULTING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 7 Mar 2023 at 10:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3b872d88-ec92-4136-a7bf-8179cf1825a6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3b872d88-ec92-4136-a7bf-8179cf1825a6
  7th March 2023 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=765820641
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ca30775-84e3-4f7e-80a4-78b1df52d4d4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1ca30775-84e3-4f7e-80a4-78b1df52d4d4.json.