---
title: "WCC - Firmstep Licences"
ocid: "ocds-b5fd17-1ca9bb82-d066-47ab-ac54-36d86389a732"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ca9bb82-d066-47ab-ac54-36d86389a732"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1ca9bb82-d066-47ab-ac54-36d86389a732.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1ca9bb82-d066-47ab-ac54-36d86389a732.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WARWICKSHIRE COUNTY COUNCIL"
published: "2026-03-16"
---

# WCC - Firmstep Licences

Buyer: WARWICKSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1ca9bb82-d066-47ab-ac54-36d86389a732

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## Summary

Warwickshire County Council has completed the procurement process for the "WCC - Firmstep Licences" under a call-off contract from the G-Cloud 14 framework, specifically Lot 2 for cloud software. The contract, worth £489,236, involves the provision of software packages and information systems, with specific services like the Service Designer/Customer Portal, Staff Portal, and Customer Service Hub for up to 80 users. This procurement falls within the services category and covers the West Midlands region of the United Kingdom. The contract commenced on 1st March 2026 and will end on 28th February 2029. The procurement method was selective, indicating that only certain suppliers from the framework were invited to tender.

This contract offers substantial opportunities for businesses specialising in cloud software solutions, as it includes essential service hubs and portals for diverse user groups. SMEs are particularly well-suited to engage in such tenders due to their capacity to provide tailored and innovative solutions within the framework's requirements. Although the contract has been awarded to Granicus-Firmstep Limited, understanding these contract frameworks and requirements can attract similar growth opportunities for software development businesses aiming to expand their reach in public sector contracts. Engaging in such frameworks can enhance visibility and credibility among public sector buyers like Warwickshire County Council.

## Notice

This Call-Off Contract is for the provision of Services Under: G-Cloud 14 - Lot 2: Cloud software. The Services to be provided by the Supplier under the above Lot are listed in Framework Schedule 4 and outlined below: Service Designer/Customer Portal/Staff Portal Customer Service Hub (UK/EU) - up to 30 users Customer Service Hub Additional Users (Tier 1) - 50 users

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5d87180e-86b9-4d33-af16-4fa6c412ad3b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Mar 2026 |
| Submission deadline | 27 Feb 2026 |
| Future notice date | Not specified |
| Award date | 12 Mar 2026 |
| Contract period | 1 Mar 2026 - 28 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £489,236 |
| Lots value | Not specified |
| Awards value | £489,236 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WARWICKSHIRE COUNTY COUNCIL |
| Locality | WARWICK |
| Post town | Coventry |
| Postcode | CV34 4RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Warwick Saltisford |
| Westminster constituency | Warwick and Leamington |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Mar 2026 at 16:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5d87180e-86b9-4d33-af16-4fa6c412ad3b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5d87180e-86b9-4d33-af16-4fa6c412ad3b
  16th March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ca9bb82-d066-47ab-ac54-36d86389a732. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1ca9bb82-d066-47ab-ac54-36d86389a732.json.