---
title: "Technical Support Manager"
ocid: "ocds-b5fd17-1cad46a5-82dc-458b-b1a4-34a6b42d87fd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cad46a5-82dc-458b-b1a4-34a6b42d87fd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1cad46a5-82dc-458b-b1a4-34a6b42d87fd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1cad46a5-82dc-458b-b1a4-34a6b42d87fd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST MIDLANDS COMBINED AUTHORITY"
published: "2024-01-09"
---

# Technical Support Manager

Buyer: WEST MIDLANDS COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-1cad46a5-82dc-458b-b1a4-34a6b42d87fd

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## Summary

The West Midlands Combined Authority has awarded a contract for Technical Support Manager services under the Midlands Connect Specialist Technical Framework Call Off (Lot 1). The contract, with a value of £34,848.65 GBP, has been awarded to ARCADIS (UK) LIMITED. The procurement method used was 'selective', involving a call-off from a framework agreement. The tender period ended on September 19, 2023, and the contract period is scheduled from October 27, 2023, to April 27, 2024. The buying organisation, West Midlands Combined Authority, is located in Birmingham, West Midlands, United Kingdom. The main industry category for this procurement is 'Transport systems consultancy services'.

This procurement opportunity to provide Technical Support Manager services can benefit businesses looking to offer consultancy in transport planning and innovation within the Midlands region. Small and medium-sized enterprises (SMEs) could find this tender particularly suitable for competing due to the procurement's focus on technology and innovation in transport systems. Companies with expertise in highways consultancy services and general management consultancy may also find this opportunity well-suited to their capabilities. This contract presents a chance for businesses to contribute to the Technology and Innovation program tailored to the needs and ambitions of the Midlands, working closely with the West Midlands Combined Authority.

## Notice

MC are looking for an individual (or individuals), with appropriate experience and expertise in the transport data analytics and modelling discipline, to join their team and provide programme support as a Technical Support Manager (TSM). The successful applicant(s) will be expected to work with the Technical Innovation Lead at MC and contribute towards their overarching Technology and Innovation program tailored to the needs and ambitions of the Midlands. The key responsibilities of the TSM are summarised below- - Manage consultants undertaking specialist transport planning work including preparation of briefs and procuring contract agreements. - Monitor project programmes, budget allocations and spending on Technology and Innovation program projects. - Provide technical support in appraising, measuring and prioritising programmes. - Maintain an in-depth and up-to-date understanding of the Midlands Connect Partnership, individual partner drivers and priorities to build rapport and establish respect and trust between Midlands Connect and the wider partnership. - Work with the Technology Innovation lead to ensure that technology-based solutions are well understood when options are being considered. - Identify research, feasibility studies, consultation, market testing and data analysis to inform the scoping of new projects and development of Business Cases. - Ensure that accurate and timely reporting is generated for Technical Innovation Lead on all aspects of individual projects' performance and provide challenge as required to drive improved delivery. - Co-ordinate and oversee multiple complex projects simultaneously, ensuring that the dependencies between them are effectively identified and managed; as well as good ideas translated from one to another. - Ensure robust project controls and that coherent up to date schedules and milestone plans are in place and are regularly monitored to drive the delivery of projects and activities against agreed governance and timescales.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b44f70a1-d780-42b1-bfbd-0373f04c8352 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jan 2024 |
| Submission deadline | 19 Sep 2023 |
| Future notice date | Not specified |
| Award date | 23 Oct 2023 |
| Contract period | 26 Oct 2023 - 27 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £34,848 |
| Lots value | Not specified |
| Awards value | £34,848 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS COMBINED AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B19 3SD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARCADIS (UK |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 71311200 - Transport systems consultancy services
- 71311210 - Highways consultancy services
- 79411000 - General management consultancy services

## Release History

- 9 Jan 2024 at 14:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b44f70a1-d780-42b1-bfbd-0373f04c8352

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b44f70a1-d780-42b1-bfbd-0373f04c8352
  9th January 2024 - Awarded contract notice on Contracts Finder

## Provenance

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