---
title: "I.T. Service Management Solution"
ocid: "ocds-b5fd17-1cb92827-b3ef-4236-9fc5-449013a2d7a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cb92827-b3ef-4236-9fc5-449013a2d7a6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1cb92827-b3ef-4236-9fc5-449013a2d7a6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1cb92827-b3ef-4236-9fc5-449013a2d7a6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MEDIUS SOFTWARE LIMITED"
published: "2023-04-24"
---

# I.T. Service Management Solution

Buyer: MEDIUS SOFTWARE LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-1cb92827-b3ef-4236-9fc5-449013a2d7a6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cb92827-b3ef-4236-9fc5-449013a2d7a6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1cb92827-b3ef-4236-9fc5-449013a2d7a6.json)

## Summary

The Riverside Group Limited (TRGL) is seeking an I.T. Service Management Solution to manage IT and other services. The tender is for helpdesk and support services in the United Kingdom, with a total contract value of GBP 371,090. The procurement method is an open procedure, with the tender period ending on February 3, 2023, and the contract period starting on March 31, 2023, and ending on March 30, 2026.

This tender presents opportunities for businesses, especially SMEs and VCSEs, in the service industry. Companies offering I.T. service management solutions aligned with ITIL best practices would be ideal candidates. The contract offers a chance for growth and collaboration with The Riverside Group Limited in Liverpool, England.

## Notice

The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management. Additional information: This tender opportunity can be found on RiverSource through the link below: https://riversource.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ViewEvent.aspx?EventID=698&ApplicationInstanceID=27adc89e-0cb2-4b51-9bc1-34061f10156f

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/93d3ab1c-42dd-4180-88ed-b575d281c3a6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Apr 2023 |
| Submission deadline | 3 Feb 2023 |
| Future notice date | Not specified |
| Award date | 6 Jan 2023 |
| Contract period | 30 Mar 2023 - 30 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £371,090 |
| Lots value | Not specified |
| Awards value | £241,130 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MEDIUS SOFTWARE LIMITED |
| Additional buyers | RIVERSIDE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L24 8RF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Garston |
| Westminster constituency | Liverpool Garston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALEMBA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 24 Apr 2023 at 15:20 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/93d3ab1c-42dd-4180-88ed-b575d281c3a6
- 6 Jan 2023 at 11:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/93d3ab1c-42dd-4180-88ed-b575d281c3a6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/93d3ab1c-42dd-4180-88ed-b575d281c3a6
  6th January 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- https://riversource.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ViewEvent.aspx?EventID=698&ApplicationInstanceID=27adc89e-0cb2-4b51-9bc1-34061f10156f

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cb92827-b3ef-4236-9fc5-449013a2d7a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1cb92827-b3ef-4236-9fc5-449013a2d7a6.json.