---
title: "Customer Relationship, Workflow and Account management systems"
ocid: "ocds-b5fd17-1cc869c4-fdfc-474b-9d1c-99221f5db850"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cc869c4-fdfc-474b-9d1c-99221f5db850"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1cc869c4-fdfc-474b-9d1c-99221f5db850.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1cc869c4-fdfc-474b-9d1c-99221f5db850.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CANTERBURY CITY COUNCIL"
published: "2021-12-15"
---

# Customer Relationship, Workflow and Account management systems

Buyer: CANTERBURY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1cc869c4-fdfc-474b-9d1c-99221f5db850

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cc869c4-fdfc-474b-9d1c-99221f5db850)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1cc869c4-fdfc-474b-9d1c-99221f5db850.json)

## Summary

The Canterbury City Council is seeking solutions for Customer Relationship, Workflow and Account Management Systems through a direct procurement method. The contract, valued at £82,000, relates to the software package and information systems industry and is part of the Crown Commercial Services Framework RM1557.12. The award was made on 23rd December 2020, and the contract period runs from 24th December 2020 until 31st December 2022. The delivery of services is expected to take place within England, United Kingdom, with the tender process having concluded on 27th November 2020.

This tender presents opportunities for small and medium-sized enterprises (SMEs) in the software sector, particularly those specialising in customer relationship management and workflow solutions. Businesses that are agile and capable of providing tailored management systems would be well-suited to engage in similar future tender opportunities. Engaging in this market could enable growth and establish valuable relationships with public sector organisations like Canterbury City Council.

## Notice

For the provision of an Customer Relationship, Workflow and Account Management System. (Crown Commercial Services Framework RM1557.12)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6bbd801a-6bc5-4087-b4f8-22c3eb4c31e9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Dec 2021 |
| Submission deadline | 27 Nov 2020 |
| Future notice date | Not specified |
| Award date | 23 Dec 2020 |
| Contract period | 24 Dec 2020 - 31 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £82,000 |
| Lots value | Not specified |
| Awards value | £82,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CANTERBURY CITY COUNCIL |
| Locality | CANTERBURY |
| Post town | Canterbury |
| Postcode | CT1 1YW |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Canterbury |
| Electoral ward | Northgate |
| Westminster constituency | Canterbury |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 15 Dec 2021 at 10:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6bbd801a-6bc5-4087-b4f8-22c3eb4c31e9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6bbd801a-6bc5-4087-b4f8-22c3eb4c31e9
  15th December 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.canterbury.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cc869c4-fdfc-474b-9d1c-99221f5db850. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1cc869c4-fdfc-474b-9d1c-99221f5db850.json.