--- title: "IT Service Desk Solution" ocid: "ocds-b5fd17-1cc8a464-c18c-4476-afb0-2983ec93a45f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cc8a464-c18c-4476-afb0-2983ec93a45f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1cc8a464-c18c-4476-afb0-2983ec93a45f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1cc8a464-c18c-4476-afb0-2983ec93a45f.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WORCESTERSHIRE COUNTY COUNCIL" published: "2018-01-19" --- # IT Service Desk Solution Buyer: WORCESTERSHIRE COUNTY COUNCIL Current stage: Tender OCID: ocds-b5fd17-1cc8a464-c18c-4476-afb0-2983ec93a45f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cc8a464-c18c-4476-afb0-2983ec93a45f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1cc8a464-c18c-4476-afb0-2983ec93a45f.json) ## Summary Worcestershire County Council is currently seeking tenders for the "IT Service Desk Solution," aimed at procuring a service desk software product to manage IT calls and support services. This open procedure tender is taking place in the services category, with a total anticipated budget of £110,000 for the contract period running from 1st March 2018 to 28th February 2023. The deadline for submitting completed tenders is set for 4pm on 29th January 2018, with the complete schedule of related activities outlined, including critical dates such as the demonstration of solutions scheduled for 5th - 7th February 2018 and the evaluation of tenders to be completed by 15th February 2018. This procurement opportunity presents significant potential for IT service providers, particularly those specialising in service desk solutions and IT support systems. Companies that can offer innovative software products and have experience in installation, configuration, and support of IT services will be well-positioned to compete. Engaging in this tender process is not only a chance to collaborate with the Worcestershire County Council but also a strategic move for growth within the public sector marketplace. ## Notice Worcestershire County Council is seeking to procure a service desk software product. The Council requires a new/replacement IT Service Desk support system for staff to use to manage IT calls, incidents, problems, change management, inventory, resolution allocation and end user interaction. The current service is provided as part of a Commissioned Service which will no longer be available following transition back in house, from around March 2018 onwards, and therefore a replacement product needs to be procured, installed, configured and tested before this date. This Invitation to Tender invites potential providers to indicate a fixed fee proposal for the provision of a software product. Payment will be subject to agreed milestone payments and acceptance criteria that trigger the milestone payments. It is anticipated that this Contract will be subject to a maximum budget of PS110,000 over the period from 1st March 2018 to 28th February 2023. 19th January 2018 Please see clarification questions and responses attached. Additional information: The above tender is due to go live on the Council's e procurement portal (in-Tend) on Monday 8th January 2018. On or after this date, if you are interested in this opportunity, please go to the following link where you will be able to access all information and the tender documents. You will need to register on In-tend before you can apply for any opportunity. https://www.in-tendhost.co.uk/worcestershire/aspx/Home The tender opportunity will be entitled: IT Service Desk Solution Tender. If you wish to view the documents for this opportunity please click 'Express Interest'. Following this, if you wish to apply for this opportunity please click 'Opt in' which will then enable you to view and complete the Questionnaire and upload the relevant documents. After uploading all required documents and completing the questionnaire please remember to press the 'Submit your Return' button at the bottom of the page. Any questions or clarification should be conducted via 'Correspondence' through in-Tend. IMPORTANT UPDATE. Table 1: proposed tender timetable Process Key Dates Timescales Advertise Tender by 8th January 2018 Closing date for submission of questions from suppliers By 12noon on 17th January 2018 Summary published of response to questions by 19th January 2018 Closing date and time for receipt of completed Tenders 4pm 29th January 2018 Demonstration of Solution by Tenderers still under consideration 5th - 7th February 2018 Evaluation of tenders completed by 15th February 2018 Preferred Tenderer announced by 16th February 2018 Proposed Contract start date 1st March 2018 We hope you find the attached information of interest. Kind regards Procurement Team Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/746b5fb3-6d0e-4320-a301-8f34097eb58c | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Jan 2018 | | Submission deadline | 29 Jan 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Mar 2018 - 28 Feb 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WORCESTERSHIRE COUNTY COUNCIL | | Locality | WORCESTERSHIRE | | Post town | Worcester | | Postcode | WR5 2NP | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire | | ITL 3 | TLG12 Worcestershire CC | | Local authority | Worcester | | Electoral ward | Nunnery | | Westminster constituency | Worcester | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 19 Jan 2018 at 10:22 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/746b5fb3-6d0e-4320-a301-8f34097eb58c - 18 Jan 2018 at 11:54 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/746b5fb3-6d0e-4320-a301-8f34097eb58c - 18 Jan 2018 at 11:54 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/746b5fb3-6d0e-4320-a301-8f34097eb58c - 10 Jan 2018 at 15:22 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/746b5fb3-6d0e-4320-a301-8f34097eb58c - 10 Jan 2018 at 15:20 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/746b5fb3-6d0e-4320-a301-8f34097eb58c - 10 Jan 2018 at 15:20 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/746b5fb3-6d0e-4320-a301-8f34097eb58c - 10 Jan 2018 at 14:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/746b5fb3-6d0e-4320-a301-8f34097eb58c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/746b5fb3-6d0e-4320-a301-8f34097eb58c 19th January 2018 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/worcestershire/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://www.in-tendhost.co.uk/worcestershire/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cc8a464-c18c-4476-afb0-2983ec93a45f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1cc8a464-c18c-4476-afb0-2983ec93a45f.json.