---
title: "MBC Customer Service Supplier Engagement"
ocid: "ocds-b5fd17-1cccef89-67e4-4224-8fb1-035f8be529a1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cccef89-67e4-4224-8fb1-035f8be529a1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1cccef89-67e4-4224-8fb1-035f8be529a1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1cccef89-67e4-4224-8fb1-035f8be529a1.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "MAIDSTONE BOROUGH COUNCIL"
published: "2023-12-08"
---

# MBC Customer Service Supplier Engagement

Buyer: MAIDSTONE BOROUGH COUNCIL  
Current stage: Planning  
OCID: ocds-b5fd17-1cccef89-67e4-4224-8fb1-035f8be529a1

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## Summary

The Maidstone Borough Council is conducting a supplier engagement process titled "MBC Customer Service Supplier Engagement" in the miscellaneous business and business-related services industry category. The engagement end date is set for 21st December 2023. This process aims to explore outsourcing options for front line customer service delivery. The council seeks information and cost estimates from potential contractors to assess interest and benefits, with the submission deadline at 5 pm on the specified date.

This tender by Maidstone Borough Council offers opportunities for businesses interested in providing customer service solutions in the United Kingdom. Small and medium-sized enterprises are well-suited to participate in this engagement process. The council will review submissions and determine the next steps based on the market's response. Interested businesses can engage with the council through the Kent Business Portal's 'Messaging' section with no guarantee of future tender awards, but the chance to showcase capabilities and explore collaboration possibilities.

## Notice

Maidstone Borough Council are reviewing how we deliver our front line customer service and we would like to understand what potential contractors would be interested in, and able to, deliver the service on our behalf. We are seeking information regarding the potential benefits that we may be able to achieve from outsourcing, and an estimate of the cost associated with this, to ensure that we have fully explored this as a future option. This is a supplier engagement process to seek information and assess interest in this potential opportunity from the market. All submissions must be made via the 'Messaging' section of the Kent Business Portal. Submissions must be received by 5pm on 21st December 2023. The information will then be considered by the council and key stakeholders. At the conclusion of the engagement process, the Council will determine the most appropriate route forward, but makes no guarantee of any future tender or contract award for this service. Participation in this supplier engagement process does not grant any advantage in any future tender process, nor does it guarantee acceptance of any future tender you may submit.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ca4d1d37-ef10-47d2-befd-3718959dfdef |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Dec 2023 |
| Submission deadline | Not specified |
| Future notice date | 21 Dec 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MAIDSTONE BOROUGH COUNCIL |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME15 6JQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | High Street |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79900000 - Miscellaneous business and business-related services

## Release History

- 8 Dec 2023 at 12:00 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/ca4d1d37-ef10-47d2-befd-3718959dfdef

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ca4d1d37-ef10-47d2-befd-3718959dfdef
  8th December 2023 - Early engagement notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=5586cb8f-c095-ee11-8125-005056b64545
  Advert

## Notice URLs

- http://www.maidstone.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cccef89-67e4-4224-8fb1-035f8be529a1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1cccef89-67e4-4224-8fb1-035f8be529a1.json.