--- title: "North Norfolk CCG Referral Management Service (RMS)" ocid: "ocds-b5fd17-1cd3c2e3-b1c2-427c-beae-1d52f1cb9cd8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cd3c2e3-b1c2-427c-beae-1d52f1cb9cd8" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1cd3c2e3-b1c2-427c-beae-1d52f1cb9cd8.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1cd3c2e3-b1c2-427c-beae-1d52f1cb9cd8.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT" published: "2019-01-21" --- # North Norfolk CCG Referral Management Service (RMS) Buyer: NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT Current stage: Tender OCID: ocds-b5fd17-1cd3c2e3-b1c2-427c-beae-1d52f1cb9cd8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cd3c2e3-b1c2-427c-beae-1d52f1cb9cd8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1cd3c2e3-b1c2-427c-beae-1d52f1cb9cd8.json) ## Summary The NHS Arden and Greater East Midlands Commissioning Support Unit is seeking tenders for the “North Norfolk CCG Referral Management Service (RMS)”, an initiative within the healthcare sector based in the East of England. This open procurement process aims to enhance referral management services and is currently in the Tender stage, with submissions due by 5pm on 18th February 2019. The contract is expected to commence on 1st October 2019 and continue until 30th September 2024. This contract presents significant opportunities for businesses specialising in patient administration systems, helpdesk support services, and contract administration. Companies capable of providing innovative referral management solutions or those with experience in coordinating healthcare services could find this tender particularly advantageous. By participating in this process, businesses can contribute to improving patient care while potentially expanding their market presence in the public health sector. ## Notice NHS Norfolk CCG and NHS South Norfolk CCG seek to procure a Referral Management Service. The objectives of this service cover three areas of activity: referral management, supporting practices, and supporting CCGs. The aims of this service are to: * offer high quality referral service to all patients, regardless of ethnicity, language, gender, disability, sexual orientation, religious or personal circumstances, that allows patients to make an informed choice * support participating practices to deliver high quality Referral Management including general, cataracts and section b referrals * provide CCGs with timely and accurate information to assist the commissioning process * support practices in their referral decision making process and efforts to reduce referral variation through data that enables peer review, knowledge building and reflective practice * provide patients, referrers, and providers with clear communication within the agreed timeframes * support providers in meeting referral to treatment (RTT) targets by maintaining awareness of wait times and CCG decisions around wait times, and regular forwarding of referrals * support new or changes to service processes with referral management expertise at the request of CCGs. Population covered The population covered by the service is specific to the type of referrals processed. In summary: * General referrals will be for patients registered with the 19 North Norfolk and 8 South Norfolk practices referenced in the appendices. * Cataract referrals will be for patients registered with all practices within the North Norfolk and South Norfolk CCG areas. * POLCV Section B referrals will be for patients registered with all practices in the North Norfolk and South Norfolk CCG areas. Additional information: To express your interest and apply for this opportunity please click the link below: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=26980&B=OGC You must complete and upload your response no later than 5pm on 18th February 2019 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d8571abf-63fe-40b1-aff0-dce6995b28d3 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Jan 2019 | | Submission deadline | 18 Feb 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Sep 2019 - 30 Sep 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT | | Locality | DERBY | | Post town | Derby | | Postcode | DE1 3QT | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF1 Derbyshire and Nottinghamshire | | ITL 3 | TLF11 Derby | | Local authority | Derby | | Electoral ward | Darley | | Westminster constituency | Derby North | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48814200 - Patient-administration system - 72253000 - Helpdesk and support services - 75100000 - Administration services - 79512000 - Call centre - 79994000 - Contract administration services ## Release History - 21 Jan 2019 at 14:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d8571abf-63fe-40b1-aff0-dce6995b28d3 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d8571abf-63fe-40b1-aff0-dce6995b28d3 21st January 2019 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=26980&B=OGC E-Tendering Portal ## Notice URLs - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/68205 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1cd3c2e3-b1c2-427c-beae-1d52f1cb9cd8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1cd3c2e3-b1c2-427c-beae-1d52f1cb9cd8.json.