---
title: "UK SBS SSADDaT19064 NERC Oracle Advanced Customer Services"
ocid: "ocds-b5fd17-1d12b0b1-c26c-457f-af00-08cc6a96461b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d12b0b1-c26c-457f-af00-08cc6a96461b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1d12b0b1-c26c-457f-af00-08cc6a96461b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1d12b0b1-c26c-457f-af00-08cc6a96461b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2019-05-23"
---

# UK SBS SSADDaT19064 NERC Oracle Advanced Customer Services

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-1d12b0b1-c26c-457f-af00-08cc6a96461b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d12b0b1-c26c-457f-af00-08cc6a96461b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1d12b0b1-c26c-457f-af00-08cc6a96461b.json)

## Summary

The procurement process involves UK Shared Business Services Limited (UK SBS), who has awarded a contract titled "UK SBS SSADDaT19064 NERC Oracle Advanced Customer Services" for software support services to Oracle Corporation UK Limited. The procurement was completed via a single source action, in accordance with the Public Contracts Regulations 2015. The tender concluded on 14 May 2019, with the contract period starting on 28 May 2019 and extending to 27 May 2020. The delivery areas include the United Kingdom and other regions such as Europe and British Overseas Territories.

This contract represents a significant opportunity for businesses specialising in software support services, particularly those with expertise in customised service agreements tailored to specific organisational needs. Companies that can offer similar advanced customer support and are familiar with UKRI system configurations would be well-positioned to seize future contracts in this domain. Engagements with large organisations like UKRI can lead to substantial business growth for suppliers capable of delivering specialised support services.

## Notice

***Please note this is an award notice, not a call for competition*** UK Research and Innovation (UKRI) have purchased Oracle Advanced Customer Support (ACS). The ACS agreement is tailored to UKRI specific requirements. ACS is not a "one fits all" solution but gives UKRI a collaborative end-to-end service from a provider that is expert in UKRI system configuration, priorities and timescales. This contract has been awarded via a Single Source Action in line with Public Contracts Regulations (2015) regulation (32)(5)(b).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/578417fa-514d-46eb-8b7e-a7b91e2a17a8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2019 |
| Submission deadline | 14 May 2019 |
| Future notice date | Not specified |
| Award date | 13 May 2019 |
| Contract period | 27 May 2019 - 27 May 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £39,025 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORACLE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 23 May 2019 at 15:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/578417fa-514d-46eb-8b7e-a7b91e2a17a8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/578417fa-514d-46eb-8b7e-a7b91e2a17a8
  23rd May 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.uksbs.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d12b0b1-c26c-457f-af00-08cc6a96461b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1d12b0b1-c26c-457f-af00-08cc6a96461b.json.