---
title: "GB-London: Gen_18_15 Telephone Interview Service (Trainee Selection)"
ocid: "ocds-b5fd17-1d172e70-b909-4c18-8314-df08961c50fa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d172e70-b909-4c18-8314-df08961c50fa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1d172e70-b909-4c18-8314-df08961c50fa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1d172e70-b909-4c18-8314-df08961c50fa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL AUDIT OFFICE"
published: "2018-12-04"
---

# GB-London: Gen_18_15 Telephone Interview Service (Trainee Selection)

Buyer: NATIONAL AUDIT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-1d172e70-b909-4c18-8314-df08961c50fa

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## Summary

The National Audit Office (NAO) has successfully awarded a contract for the "Gen_18_15 Telephone Interview Service (Trainee Selection)" which focuses on recruitment assessment services within the recruitment industry. The procurement process, conducted through an open procedure, was completed with the contract awarded on 27th November 2018. The contract will run for one year, starting from 28th November 2018 and concluding on 27th November 2019. The provision of this service is centred in London, UK, and has a total value of £10,000.

This tender presents significant opportunities for recruitment service providers, especially those experienced in conducting telephone interviews and possessing a strong understanding of diversity and inclusion strategies. Companies that are small or medium-sized enterprises (SMEs) may find themselves well-suited to compete for this contract, given that the NAO is considering such providers to enhance the quality of their recruitment process. The necessity to efficiently manage a high volume of candidates could lead to innovative approaches in offering recruitment support services that align with the NAO's objectives.

## Notice

The tender is closed. This Contract has been Awarded - This is a Contract Award Notice The National Audit Office (NAO) scrutinises public spending for Parliament. Our public audit perspective helps Parliament hold government to account and improve public services. The required service is for a suitably experienced provider to conduct telephone interviews on candidates looking to join the NAO's Trainee Scheme. As part of our trainee recruitment and selection process in 2018 the NAO has decided to make a number of changes to our trainee selection process to be introduced in 2018/2019. The changes are designed to help maximise the quality and diversity of trainees we attract and recruit, consistent with our diversity and inclusion strategy. As part of the planned changes we have introduced a new telephone interview process which includes a blend of competency based (retrospective 'give me an example of when you...') type questions and more reflective and scenario-based questions covering 5 key areas (more details below). Our aim in revising our interview process is to make it focus more on competence and potential rather than past experience - which can be influenced significantly by opportunity and socio-economic background. We want to create more of a level playing field for candidates to demonstrate their suitability. This interview is an important stage as it helps determine who will be brought forward to the assessment centre. We are now looking to outsource this stage of the process to enable us to move a higher volume of candidates through the process more quickly whilst maintaining high standards in terms of consistency, quality, and candidate experience. We are, therefore, looking for an external provider to deliver up to 350 interviews during our current 2018-19 trainee recruitment campaign. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.To access the opportunity please got to www.delta-esourcing.com, Access Code: 4XHPB7M7AP

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/10595e95-88ce-4815-8f83-0d43697de5b2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2018 |
| Submission deadline | 27 Nov 2018 |
| Future notice date | Not specified |
| Award date | 27 Nov 2018 |
| Contract period | 28 Nov 2018 - 27 Nov 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000 |
| Lots value | Not specified |
| Awards value | £10,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL AUDIT OFFICE |
| Locality | VICTORIA |
| Post town | South West London |
| Postcode | SW1W 9SP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRADUATE RECRUITMENT BUREAU |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79600000 - Recruitment services
- 79635000 - Assessment centre services for recruitment

## Release History

- 4 Dec 2018 at 10:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/10595e95-88ce-4815-8f83-0d43697de5b2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/10595e95-88ce-4815-8f83-0d43697de5b2
  4th December 2018 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=362771756
  Please follow this link to view the notice.

## Provenance

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