---
title: "Tenant Satisfaction Measures (TSM) Survey"
ocid: "ocds-b5fd17-1d196d67-b284-4548-ac67-9de9a8f0bf22"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d196d67-b284-4548-ac67-9de9a8f0bf22"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1d196d67-b284-4548-ac67-9de9a8f0bf22.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1d196d67-b284-4548-ac67-9de9a8f0bf22.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ROYAL BOROUGH OF KINGSTON UPON THAMES"
published: "2023-02-13"
---

# Tenant Satisfaction Measures (TSM) Survey

Buyer: THE ROYAL BOROUGH OF KINGSTON UPON THAMES  
Current stage: Award  
OCID: ocds-b5fd17-1d196d67-b284-4548-ac67-9de9a8f0bf22

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## Summary

The Royal Borough of Kingston upon Thames has awarded a contract for Tenant Satisfaction Measures (TSM) Survey to Acuity Research & Practice. The procurement process aimed to procure services for TSM surveys to assess housing services for residents which is crucial for meeting regulatory standards. The contract is valued at £70,000 and will run from February 27, 2023, to February 26, 2026.

This contract presents opportunities for market research services firms, especially those experienced in conducting tenant satisfaction surveys. Businesses specialising in housing services consultancy and data analysis would be well-suited to compete. The Royal Borough of Kingston upon Thames seeks to engage with suppliers who can provide independent consultancy services to gather and analyse data to enhance housing services in compliance with upcoming regulatory standards.

## Notice

Kingston upon Thames Council invites Quotations for the provision of TSM (Tenant Satisfaction Measure) Surveys Kingston Council is preparing for the new Housing Regulatory Standards that will come into effect in April 2023 in the form of Tenant Satisfaction Measures (TSM). There are two key objectives with these measures: - To provide tenants with information about how well their landlord is performing - Letting the Housing Regulator know which landlord is failing or performing well. In light of the above, Kingston Council is seeking to procure the services of an independent consultancy to undertake TSM (Tenant Satisfaction Measures) surveys for its 4,000 General Needs Residents, 1,500 leaseholders and 1,000 temporary accommodation residents. This will allow the Council to obtain data/information relating to their perceptions of the Housing Services that they receive. Information gathered and analysed will play an important part in shaping and designing housing services that meet/reflect the needs of our housing residents/customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b38f382a-8ee7-421e-9a89-40dd9a4c65c2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Feb 2023 |
| Submission deadline | 26 Oct 2022 |
| Future notice date | Not specified |
| Award date | 10 Feb 2023 |
| Contract period | 27 Feb 2023 - 26 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,500 |
| Lots value | Not specified |
| Awards value | £70,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KINGSTON UPON THAMES |
| Locality | KINGSTON |
| Post town | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 13 Feb 2023 at 14:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b38f382a-8ee7-421e-9a89-40dd9a4c65c2
- 13 Oct 2022 at 13:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/93c001df-6aa4-4bd1-ad46-3a6737f05516

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b38f382a-8ee7-421e-9a89-40dd9a4c65c2
  13th February 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/93c001df-6aa4-4bd1-ad46-3a6737f05516
  13th October 2022 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=592a8d08-1c4a-ed11-811a-005056b64545
  Advert

## Notice URLs

- http://www.kingston.gov.uk

## Provenance

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