---
title: "Research into disabled passengers' experience of 'turn-up-and-go' assistance"
ocid: "ocds-b5fd17-1d1bd81e-624c-4adb-9f40-39131a9075e3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d1bd81e-624c-4adb-9f40-39131a9075e3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1d1bd81e-624c-4adb-9f40-39131a9075e3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1d1bd81e-624c-4adb-9f40-39131a9075e3.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2017-01-09"
---

# Research into disabled passengers' experience of 'turn-up-and-go' assistance

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Tender  
OCID: ocds-b5fd17-1d1bd81e-624c-4adb-9f40-39131a9075e3

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## Summary

The OFFICE OF RAIL AND ROAD is initiating a tender titled "Research into disabled passengers' experience of 'turn-up-and-go' assistance," focusing on the transportation industry. The procurement process is currently in the Tender stage, with bids due by 12:00 Noon on 23rd January 2017. The total budget for this contract is £40,000, and the delivery is expected to take place from 30th January 2017 until 24th April 2017. The project aims to address a significant knowledge gap regarding the quality of assistance provided to disabled passengers in the UK across the rail network.

This tender presents a valuable opportunity for businesses specialising in research and consultancy services, particularly those with expertise in accessibility and transport. Small and medium-sized enterprises (SMEs) are encouraged to participate, as they may bring innovative approaches and local insights essential for meeting the project’s requirements. Companies that are well-versed in conducting primary research and that have experience working with stakeholders in the public transport sector would be especially advantageous in this competitive procurement process.

## Notice

ORR currently has a significant knowledge gap regarding the quality of assistance to disabled passengers being provided across the rail network via the 'turn-up-and-go' scheme. We therefore require urgent primary research to provide us with evidence that industry's obligations in this area are being met and that users of turn-up-and-go are being provided with a level of service that meets their needs and expectations. Additional information: Prospective bidders are strongly advised to register their interest on ORR's eTendering portal as early as possible to ensure they receive any further communications regarding this tender. Please note, the closing time for submission of bids is 12:00 Noon on the 23rd of January 2017

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/59e67689-e818-4bf5-933d-7222b87cf831 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jan 2017 |
| Submission deadline | 23 Jan 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Jan 2017 - 24 Apr 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC2B 4AN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 9 Jan 2017 at 12:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/59e67689-e818-4bf5-933d-7222b87cf831

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/59e67689-e818-4bf5-933d-7222b87cf831
  9th January 2017 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b8ee6d14-cc02-49d5-b76e-06879fac23fa
  ITT
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/553984b5-16b8-4143-8888-76052999f67b
  Draft Form of Agreement
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bc7f0d79-d96e-4bae-bcf4-596fd2511bcd
  Form of Tender
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/521233e4-8de9-454a-9852-ed97d0181727
  Disclaimer
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a3a401ef-3b59-4367-b3cf-e336e975787f
  Joining Instructions for ORR's eTendering Portal

## Provenance

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