--- title: "HCC 03/23 - Provision of Herts Help Information Advice Helpline" ocid: "ocds-b5fd17-1d235654-6ef5-4b20-92da-499907044018" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d235654-6ef5-4b20-92da-499907044018" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1d235654-6ef5-4b20-92da-499907044018.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1d235654-6ef5-4b20-92da-499907044018.json" source: "Contracts Finder" current_stage: "Tender" buyer: "HERTFORDSHIRE COUNTY COUNCIL - ADULT CARE SERVICES" published: "2023-06-20" --- # HCC 03/23 - Provision of Herts Help Information Advice Helpline Buyer: HERTFORDSHIRE COUNTY COUNCIL - ADULT CARE SERVICES Current stage: Tender OCID: ocds-b5fd17-1d235654-6ef5-4b20-92da-499907044018 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d235654-6ef5-4b20-92da-499907044018) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1d235654-6ef5-4b20-92da-499907044018.json) ## Summary The Hertfordshire County Council - Adult Care Services has recently awarded the contract for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance schemes. The procurement process involved two lots: Lot 1 focused on the telephone service and Welfare Assistance Scheme split between Stevenage Citizens Advice Bureau and Age UK Herts, while Lot 2 involved Specialist Financial Advice split among different regions. The procurement method was an open procedure (above threshold), with the tender closing on 21st June 2023. The contract period is set to start on 1st September 2023 and end on 31st March 2029. This tender presents opportunities for businesses in the services sector, particularly those experienced in providing services to the community, administration services, and social work-related services. Small and medium-sized enterprises (SMEs) may find this tender particularly suitable. Businesses interested in geographical service provision across various regions may also find this tender appealing due to the distributed structure of the awarded lots. It's essential for potential tenderers to ensure compliance with the specified closing date and time for tender submissions to be considered for this procurement opportunity. ## Notice Hertfordshire County Council (the 'Council') went out to procurement for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance triage service, and also the Welfare Assistance Financial advice service which is part of the Hertfordshire Welfare Assistance service. This Procurement is now awarded as follows: Lot No: 1 Title: Lot 1 - Herts Help Telephone Service and Welfare Assistance Scheme Sub-Contractor split: Stevenage Citizens Advice Bureau 51% Age UK Herts 49% Lot No: 2 Title: Lot 2 - Specialist Financial Advice to Prevent Crisis Lead Supplier Stevenage CAB, and whereas this is not exactly Sub-contracted the split between Citizens Advice Bureau areas as follows: Stevenage 23.83% Welwyn Hatfield 17.88% Broxbourne 7.80% Three Rivers 7.47% North Herts 7.38% Watford 7.36% Hertsmere 7.35% Dacorum 7.33% East Herts 6.43% St Albans 5.84% Additional information: This was a one stage procurement process, and has now been awarded. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e784af17-63ca-4957-9130-a05f1a7394ec | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Jun 2023 | | Submission deadline | 20 Jun 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Sep 2023 - 31 Mar 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HERTFORDSHIRE COUNTY COUNCIL - ADULT CARE SERVICES | | Locality | HERTFORDSHIRE | | Post town | Stevenage | | Postcode | SG13 8DE | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH26 North and East Hertfordshire | | Local authority | East Hertfordshire | | Electoral ward | Hertford Castle | | Westminster constituency | Hertford and Stortford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 75100000 - Administration services - 75200000 - Provision of services to the community - 85300000 - Social work and related services - 98300000 - Miscellaneous services ## Release History - 20 Jun 2023 at 11:24 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e784af17-63ca-4957-9130-a05f1a7394ec - 15 Mar 2023 at 11:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e784af17-63ca-4957-9130-a05f1a7394ec ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e784af17-63ca-4957-9130-a05f1a7394ec 20th June 2023 - Opportunity notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d235654-6ef5-4b20-92da-499907044018. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1d235654-6ef5-4b20-92da-499907044018.json.