---
title: "Multi-model research methods platform for User Research"
ocid: "ocds-b5fd17-1d2bb17c-613e-493f-95f8-22da18f0fe0c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d2bb17c-613e-493f-95f8-22da18f0fe0c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1d2bb17c-613e-493f-95f8-22da18f0fe0c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1d2bb17c-613e-493f-95f8-22da18f0fe0c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M Revenue & Customs"
published: "2026-09-23"
---

# Multi-model research methods platform for User Research

Buyer: H M Revenue & Customs  
Current stage: Award  
OCID: ocds-b5fd17-1d2bb17c-613e-493f-95f8-22da18f0fe0c

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## Summary

HM Revenue & Customs bought licences for a multi-method user research platform. The platform is intended to support HMRC’s user research, with the contract covering access through software licences rather than a separately described research service. This is an IT service procurement. Delivery is stated as being in the United Kingdom; the buyer is HM Revenue & Customs. The requirement centres on providing a platform that supports multiple research methods for user research, so it is relevant to software providers offering research tools and licensing, rather than firms whose work is limited to conducting research without supplying the platform.

The procurement is complete and has been awarded to UserTesting Technologies Limited. The award was made on 15 September 2026, and the contract period runs from 16 September 2026 to 15 September 2027. The awarded value is £148,750. HMRC used a selective procedure as a call-off from a framework agreement. The original response deadline was 25 August 2026 at 17:00. The opportunity was identified as suitable for small and medium-sized businesses. No lots or evaluation criteria are stated in the available process information, so the award outcome and framework call-off route are the clearest indicators of how the purchase was made.

For suppliers competing for a comparable requirement from HMRC, the award demonstrates demand for licensed access to a multi-method user research platform, rather than a standalone research consultancy. A credible competitor would need to offer a platform capable of supporting different user research methods and provide licensing arrangements suitable for a public-sector buyer. The selected supplier was identified as a large business, while the opportunity was also marked suitable for SMEs, indicating that smaller platform providers could be relevant if they can meet the buyer’s service and delivery needs. Experience supplying research software to organisations with varied user research requirements would be commercially pertinent. The framework call-off route also makes framework access an important route to competing for this type of purchase.

## Notice

Contract for the provision of licences for use of a multi-model research platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f37d2123-c240-45d2-ab28-a3e7648906e3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Sep 2026 |
| Contract period | 16 Sep 2026 - 15 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £148,750 |
| Lots value | Not specified |
| Awards value | £148,750 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M Revenue & Customs |
| Locality | LONDON |
| Postcode area | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | USERTESTING TECHNOLOGIES LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Sep 2026 at 11:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f37d2123-c240-45d2-ab28-a3e7648906e3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f37d2123-c240-45d2-ab28-a3e7648906e3
  23rd September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d2bb17c-613e-493f-95f8-22da18f0fe0c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1d2bb17c-613e-493f-95f8-22da18f0fe0c.json.