--- title: "Royal Mail Quality of Service Audits" ocid: "ocds-b5fd17-1d59c8dc-97e0-4b79-bd78-8982228c695a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d59c8dc-97e0-4b79-bd78-8982228c695a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1d59c8dc-97e0-4b79-bd78-8982228c695a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1d59c8dc-97e0-4b79-bd78-8982228c695a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "OFCOM" published: "2023-02-08" --- # Royal Mail Quality of Service Audits Buyer: OFCOM Current stage: Tender OCID: ocds-b5fd17-1d59c8dc-97e0-4b79-bd78-8982228c695a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d59c8dc-97e0-4b79-bd78-8982228c695a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1d59c8dc-97e0-4b79-bd78-8982228c695a.json) ## Summary The contracting authority, OFCOM, has initiated a tender titled "Royal Mail Quality of Service Audits" within the auditing services industry category. The procurement stage is currently in the tender phase with a tender period ending on 10th March 2023. The contracting authority is located in London, United Kingdom. The procurement method is an open procedure with a contract period set to start on 15th May 2023, lasting for five years. The estimated contract value ranges from £420,000 to £480,000 excluding VAT. This tender opportunity issued by OFCOM for auditing services on Royal Mail's Quality of Service performance can be beneficial for small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses involved in auditing services are well-suited to compete for this opportunity. Interested parties can review the full tender documentation and guidance through the Ofcom eTendering portal, aiming to secure a lucrative contract for auditing Royal Mail's Quality of Service compliance. ## Notice Ofcom is the communications regulator in the UK. We regulate the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate. Ofcom operates under a number of Acts of Parliament. In accordance with Ofcom's functions under the Postal Services Act 2011, Ofcom has imposed a Designated Universal Service Provider Condition (DUSP Condition) on Royal Mail Group Limited (Royal Mail). Among other things, this condition imposes certain Quality of Service standards on Royal Mail in connection with its provision of the Universal Postal Service. These standards include, for example, delivering: - 93% of first class letters within one working day; - 98.5% of second class letters within three working days; - 99% of special delivery letters by 1pm one working day after collection; and - Within certain postcode areas, 91.5% of first class letters within one working day Ofcom has a requirement for the monitoring of Royal Mail's Quality of Service performance to be audited in line with the specifications of Standards EN 13850:2020 (E) and EN 14508:2016 (E). The audit would involve critically assessing Royal Mail's testing methodology for monitoring its performance in respect of the measurement of the transit time of end-to-end services for single piece priority (First Class stamped and metered) mail and non-priority (Second Class stamped and metered) mail, in line with the Standards. Additional information: Ofcom will run a procurement exercise for Royal Mail Quality of Service Audits, to be awarded to a single provider. The procurement will be undertaken in line with the Open Procedure as set out in the Public Contracts Directive (and as implemented in the UK by the Public Contracts Regulations). The total value of the services is estimated in the range PS420,000 - PS480,000 ex VAT over a five-year contract term. Interested parties can access the full tender documentation and guidance via the Ofcom eTendering portal, hosted by BravoSolution at the following link: www.ofcom.bravosolution.co.uk. Tenderer's will need to be registered on the portal for access to the documentation. Once registered tenderers should locate 'itt_1339 - C20221470 - Royal Mail Quality of Service Audits'. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b88dbbc5-aff3-479d-97a5-14387da4a27f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Feb 2023 | | Submission deadline | 10 Mar 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 14 May 2023 - 14 May 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £480,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | OFCOM | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 9HA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | Borough & Bankside | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | TLI London | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79212000 - Auditing services ## Release History - 8 Feb 2023 at 13:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b88dbbc5-aff3-479d-97a5-14387da4a27f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b88dbbc5-aff3-479d-97a5-14387da4a27f 8th February 2023 - Opportunity notice on Contracts Finder ## Notice URLs - http://ofcom.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d59c8dc-97e0-4b79-bd78-8982228c695a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1d59c8dc-97e0-4b79-bd78-8982228c695a.json.