--- title: "Risked Based Verification Automated Risk Scoring contract for New Claims and Change in Circumstances" ocid: "ocds-b5fd17-1d5d6f5b-299e-4217-8738-76abde307c86" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d5d6f5b-299e-4217-8738-76abde307c86" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1d5d6f5b-299e-4217-8738-76abde307c86.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1d5d6f5b-299e-4217-8738-76abde307c86.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON BOROUGH OF LAMBETH" published: "2024-01-29" --- # Risked Based Verification Automated Risk Scoring contract for New Claims and Change in Circumstances Buyer: LONDON BOROUGH OF LAMBETH Current stage: Tender OCID: ocds-b5fd17-1d5d6f5b-299e-4217-8738-76abde307c86 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d5d6f5b-299e-4217-8738-76abde307c86) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1d5d6f5b-299e-4217-8738-76abde307c86.json) ## Summary The London Borough of Lambeth Benefit Service is seeking a Service Provider for a Contract titled "Risked Based Verification Automated Risk Scoring contract for New Claims and Change in Circumstances." The procurement is in the Services category related to Software package and information systems. The procurement stage is active, with a contract period starting on 1st April 2024 and ending on 31st March 2028. The closing date for this Request for Quotation (RFQ) is 16th February 2024 at 12 noon. The procurement method is an Open procedure (below threshold). This tender by the London Borough of Lambeth presents an opportunity for Service Providers specialising in Software package and information systems to provide automated Risk Based Verification for Housing Benefit & Council Tax Support New Claim & Change in Circumstance forms. With a contract duration of 2+1+1 years, businesses well-suited for this opportunity are those experienced in risk assessment software solutions for the public sector. The procurement will cater to approximately 7,000 Housing Benefit & Council Tax Support E-claims and 2500 E-CIC forms annually, with an anticipated increase in E-CIC forms due to process changes. Small and medium-sized enterprises (SMEs) are suitable for participating in this procurement. ## Notice London Borough of Lambeth (LBL) Benefit Service is seeking a Service Provider with the appropriate product range, experience, and competitive pricing to provide automated Risk Based Verification for Housing Benefit & Council Tax Support New Claim & Change in Circumstance forms submitted online. Lambeth Benefits Service have been using automated risk scoring with our online electronic New Claim (E-claim) and Change in Circumstances (E-CIC) forms since 2009 and 2014, respectively. Each E-claim and E-CIC form is automatically risk scored at the point of submission. This involves RBV software reviewing the data provided in submitted forms to determine risk factors and providing an appropriate risk score (either low, medium, or high risk). This then determines the level of verification required. Evidence requirements for low risk claims/changes are reduced, decreasing the time to process them. Greater activity is, therefore, targeted toward checking cases deemed to be at higher risk of involving fraud and/or error. Currently, for New Claims only, we utilise a separate software solution that enables us to capture and validate applicant's identities by checking their name, date of birth and address provided against the identity verification supplier's data sources, to establish if their identity exists. This further reduces the need for applicants to provide documentary evidence and helps to prevent and detect fraud. The risk score has no bearing on the identity check, however. Therefore, if the New Claim is determined as high risk, it does not mean that it will fail the identity check. A New Claim could also be high risk but still pass the ID checks. Conversely, if a claim is low risk, the customer could still fail the ID check. In Lambeth, approximately 7,000 Housing Benefit & Council Tax Support E-claims and 2500 E-CIC forms are risk scored annually. However, due to process changes due to occur in 2024/25, the figure for E-CICs will increase substantially. The total contract duration is 2+1+1 years. Lambeth Benefit Service hope to award this new contract from 1st April 2024. The closing Date for this RFQ is 16/02/2024 at 12 noon. You will find all the relevant information attached to this Notice. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/051ea421-f7e7-4632-bbc9-b319b8156f7a | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jan 2024 | | Submission deadline | 16 Feb 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2024 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £25,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF LAMBETH | | Locality | LONDON | | Post town | South West London | | Postcode | SW2 1NR | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI45 Lambeth | | Local authority | Lambeth | | Electoral ward | Brixton Rush Common | | Westminster constituency | Clapham and Brixton Hill | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 75 - Administration, defence and social security services ### Codes - 48000000 - Software package and information systems - 75130000 - Supporting services for the government - 75200000 - Provision of services to the community ## Release History - 29 Jan 2024 at 14:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/051ea421-f7e7-4632-bbc9-b319b8156f7a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/051ea421-f7e7-4632-bbc9-b319b8156f7a 29th January 2024 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0f551be1-a605-4dad-a308-bd3208672611 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/31e8e0bb-e5fc-41ec-88d8-e5039b14e0d1 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b4648637-40ce-4705-83c7-df0acec0c26d - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b67386d3-7d83-4186-bb97-bc07ad818089 ## Notice URLs - http://www.lamebth.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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