---
title: "Out of hours contact centre call handling service"
ocid: "ocds-b5fd17-1d79d529-bd6d-46e9-87fe-7a5a031e60ae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d79d529-bd6d-46e9-87fe-7a5a031e60ae"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1d79d529-bd6d-46e9-87fe-7a5a031e60ae.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1d79d529-bd6d-46e9-87fe-7a5a031e60ae.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "OPTIVO"
published: "2018-07-20"
---

# Out of hours contact centre call handling service

Buyer: OPTIVO  
Current stage: Tender  
OCID: ocds-b5fd17-1d79d529-bd6d-46e9-87fe-7a5a031e60ae

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## Summary

The current tender, titled "Out of hours contact centre call handling service," is issued by Optivo, a prominent organisation located in Croydon, England. This procurement falls under the services category, specifically focusing on call centre services (CPV Code: 79512000). The open tender process is currently active, with the deadline for submission set for 10 August 2018. The contract is scheduled to commence on 18 October 2018 and will remain in effect until 18 October 2021, operating primarily in the South East region of the United Kingdom.

This opportunity presents significant growth potential for businesses specialising in call centre operations, particularly those that can efficiently manage emergency call-outs and handle customer inquiries across a range of scenarios. Small and medium-sized enterprises (SMEs) are encouraged to participate, offering a chance for firms with relevant expertise to demonstrate their capabilities. Given the nature of the service required, businesses should be experienced in providing customer support and repair logging services compliant with set procedures.

## Notice

Provide an out-of-hours call handling service for1. Determine emergency call outs2. Logging repairs on Optivo systems3. Follow the Optivo defects procedure4. Managing heating calls for 26,000 propertiesService Provider to handle these calls in an appropriate manner and in accordance with the contractual procedures.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fad30595-4a7c-42a7-8a8d-c4645e5deaec |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jul 2018 |
| Submission deadline | 10 Aug 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 17 Oct 2018 - 18 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OPTIVO |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 9XP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 20 Jul 2018 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fad30595-4a7c-42a7-8a8d-c4645e5deaec

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fad30595-4a7c-42a7-8a8d-c4645e5deaec
  20th July 2018 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUL154998
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.optivo.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d79d529-bd6d-46e9-87fe-7a5a031e60ae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1d79d529-bd6d-46e9-87fe-7a5a031e60ae.json.